Customer Service Agent
Application Deadline: 2 November 2025
Department: Operations and Maintenance
Employment Type: Permanent - Full Time
Location: Newport, South Wales
We are currently recruiting for a Customer Service Agent to join our Building Products team, based at our Severn Sands Newport branch.
At Breedon, we pride ourselves on our excellent customer service and showing that we care for customers as well as making a material difference to them. Our customers love the fact that we pick up the phone, understand what they need and consistently deliver as well as treating them as individuals.
To make this happen you will also be involved in ordering materials in and the stock management process.
You’ll be an ideal fit for this position if you enjoy building relationships and have a great sense of humour as well as a strong work ethic.
You’ll be working Monday to Friday, 7am till 4pm, based at our Newport offices 5 days per week.
Key Responsibilities
* Dealing with inbound enquiries from customers, processing, planning and organising the transport of the ordered materials.
* To respond to enquiries in a timely manner, including tracking orders and communicating with key stakeholders, from start to the point the goods are delivered to them.
* Working collaboratively with customers and commercial teams to ensure the best service.
* Report to the Commercial Manager with any feedback and comments from customers.
* Liaise with the operations teams to ensure the smooth running of orders.
Skills, Knowledge & Expertise
* Excellent customer service skills, both verbal and written
* High attention to detail
* Efficient multi-tasker
* Ability to build rapport with customers and peers within your team
* No experience in Building products is required however a can do attitude and positive out look is a must
* Working in a fast paced environment
* Phone based experience is not essential however an advantage
Job Benefits
* 25 days annual leave plus bank holidays
* Aviva Pension scheme
* Holiday Purchase scheme
* Sharesave scheme
* Life Assurance
* Training & development opportunities
* Employee assistance programme
* Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
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