Knights Stoke-On-Trent, England, United Kingdom
Knights Stoke-On-Trent, England, United Kingdom
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Knights is a listed, UK based legal and professional services business, operating from 32 locations nationwide. For more than a decade, we have done things differently. In 2012, we established our platform as one of the first law firms to transition from a traditional partnership model to a corporate structure.
We work with a diverse range of clients, including global brands, FTSE 100 companies, private businesses, and individuals, to deliver professional services with speed, accessibility, and clear communication.
Join our growing Learning & Development team. We are seeking technically excellent and strategically minded, insightful, and proactive Knowledge Lawyers to join our team, with specific responsibility for supporting and advancing our national teams across the following disciplines; Corporate, Commercial and Banking; Private Client; Dispute Resolution and Employment and also Real Estate.
This is a key strategic and operational role that helps shape the quality, consistency, and efficiency of legal services delivery across the national business. You will be responsible for shaping and embedding best in class legal knowhow, supporting legal training enabling our fee earners to work more efficiently, consistently and collaboratively. You will lead on knowledge strategy, identify training and development requirements, manage internal precedents, and provide real-time legal insight. Working closely with fee earners, Business Services teams, and legal tech partners, you will help embed best practice, identify upskilling opportunities, and build resources that ensure excellence in client outcomes focused at all times on the business outcome of premium professional services delivery through speed of response, access to support and high quality
timely and effective communication.
The successful candidate will also support external thought leadership, co-deliver seminars to clients, maintain professional memberships, oversee the onboarding of new team members, manage the team's library resources, and lead knowledge and process engagement.
You will be joining a collaborative and people-led environment where innovation, clarity, and premium service are central to how we work. This is a role suited to a confident communicator, natural organiser and legally skilled professional with a passion for continuous improvement and knowledge sharing.
Key responsibilities
* Legal and market insight – Tracking and interpreting legislative changes and market developments, ensuring the team remains well-informed and future-focused.
* Precedent management – Developing, maintaining, and enhancing internal templates, guides, drafting notes and checklists to support high-quality, consistent delivery.
* Library resource management – Overseeing and maintaining access to legal reference materials, databases, and journals relevant to the particular discipline. Ensuring all team members can locate and use key texts efficiently, and managing subscriptions or licensing as required.
* Team development and upskilling – Identifying skills gaps and delivering training, workshops, and legal briefings to meet current and future needs. Collaborating with Learning & Development as needed.
* Onboarding – Managing, maintaining and developing the team-specific onboarding programmes to embed legal, procedural and cultural expectations for new team members.
* Compliance and audit – Conducting regular file audits to ensure client work complies with operational standards, branding, process requirements and house style.
* Client insight and development – Working with Business Services colleagues to identify themes, co-create client seminar content, and help deliver sessions that showcase the team’s expertise and market understanding.
* Knowledge infrastructure – Supporting the development and application of systems that make legal knowledge easy to access, reuse, and build upon. Collaborating with the Management team to refine knowledge delivery.
* Professional memberships – Supporting the maintenance and value extraction from industry memberships, forums and networks.
* Cross-location leadership – Acting as a trusted and visible leader, able to unify and guide teams spread across 32 offices in embedding consistent legal, procedural and service standards.
* Collaboration and support – Acting as a strategic resource to the leadership team, advising on risks, trends, and opportunities to improve service and operations.
* Client Services Support – Ensuring that the teams’ capability on the website, Hub (intranet) and team collateral is complete, up to date and that all colleagues’ profiles are maintained. Working closely with colleagues to provide details of the teams’ sector expertise and capability for pitches and tenders as well as maintaining the teams’ library of client testimonials.
What you will bring to the role
This role is ideal for a confident, organised and personable legal professional with a passion for knowledge sharing, development and legal service excellence. With ability to unite and influence a national team with warmth, quality and care whilst remaining engaged and operational in a fast-paced, people-centered environment.
* Legal expertise – A qualified lawyer with strong technical knowledge of the particular discipline and an appreciation of operational standards in legal service delivery.
* Training mindset – A proactive approach to developing people, with the ability to identify learning needs and deliver tailored sessions that support growth and quality.
* Knowledge management – Experience capturing, structuring, and evolving legal content and tools so they are current, accessible, and effective.
* Confident communicator – Excellent written and verbal communication skills, with the ability to engage confidently by telephone, video, and in person to build rapport and deliver insights.
* Technology-enabled – Familiar with knowledge systems and collaborative technology, whilst maintaining a relationship-first approach to support and delivery.
* Organised and efficient – Able to manage multiple priorities, meet deadlines, and ensure consistency and clarity across all projects and resources.
* Brand and compliance aware – Committed to upholding the Knights tone, values, and regulatory standards across all documentation and client-facing work.
* Leadership reach – Ability to influence, support, and lead a national team across 32 locations, embedding consistent behaviours, processes, and legal excellence regardless of geography.
* Digital architecture – Maintaining and regularly updating the team’s community page on the firm’s intranet (‘The Hub’) and relevant sections of the external website to ensure content is current, engaging, and aligned with brand and communication standards.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Legal
* Industries
Law Practice and Legal Services
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