At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. More about your role In this role you will provide on the ground presence, be available for any customer queries or concerns and to proactively supply information to assist and help our customers to live flourishing independent lives in their own homes. You shall provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customers in person, over the phone and by email, delivering a high quality of customer service throughout. Your role will cover several administrative duties from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers on a daily basis and build strong lasting relationships with internal departments enabling us to provide high-quality customer service and administrative support. Reaching out, above & beyond, ideally you will have local area knowledge and be able to forge relationships with 3 rd parties such as Age Concern, The Salvation Army, Mobility / Exercise supply groups to really drive customer engagement and to assist with mental wellbeing, mobility, loneliness and inclusion through community based on site activities. Although this role is based in Norwich city centre, you will be required to work in schemes within Norwich itself and within the surrounding areas. For a full list of duties please download the attached Job Description. More about you To be successful in this role you will have a good administration background and possess excellent customer service skills. With a ‘Can do' approach to tasks you will have the ability to work under pressure and unsupervised as well as being able to contribute to a good team working environment You will have the ability to be empathetic with our customers and their situations when necessary and will take a pro-active approach to problem solving. At Places for People, we prioritise our dedication to safer recruitment. Therefore, an enhanced DBS check is mandatory for this position. Benefits We are a large diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave Cashback plan for healthcare costs – up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us. If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk. If you are a recruitment agency please note we operate a PSL and do not take cold calls At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.