Overview
CBRE is the global leader in real estate services. Global Workplace Solutions (GWS) is a CBRE division providing a complete set of services to corporate occupiers of commercial real estate across EMEA. The role is for an Area General Manager based in Bristol, working with CBRE Global Workplace Solutions, a leading global provider of integrated facilities and corporate real estate management.
Job Title: Area General Manager
Job Purpose
Providing leadership, management, and development of an agreed portfolio of CBRE contracts, ensuring financial and operational commitments are met and exceeded.
Responsibilities
* Provide leadership and ensure the planned development of a defined portfolio of contracts to ensure that contractual commitments are met and exceeded.
* Identify opportunities for strategic development of contracts to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are re-won on re-tender.
* Ensure that business policies and processes are effectively communicated and implemented within contracts.
* Ensure contracts promote healthy and safe working conditions and that both clients and CBRE health and safety policies are implemented across CBRE and subcontractor activities; systems operate to ensure regular review.
* Ensure optimum staffing structures across contracts, balancing cost reduction with service excellence; structures support peaks and troughs in workload, disaster recovery, and sharing of expertise across the portfolio.
* Ensure contracts are staffed by fully competent teams, appoint contract managers, ensure post holders are competent, and maintain effective succession planning.
* Collaborate with other Operational managers to develop the business, foster effective teamwork, and support colleagues.
* Develop financial plans for revenue and profit delivery, reduce WIP and debt, lower costs, drive contract growth, and ensure these are met and exceeded.
* Establish contract review, audit and control systems to meet statutory, policy and contractual commitments.
* Maintain a customer focus within all operational activities and sustain effective relationships with key client contacts.
* Promote and uphold CBRE core values.
* Provide leadership, guidance, coaching and direct support for best practice selection, training, assessment and recognition/reward.
* Support effective business communication through advice, review, leadership, and direct contribution to management meetings, briefings, forums, correspondence, reporting, and other publications.
* Support the sales process through solutions development, participation in presentations and consultation meetings, hosting visits, and mobilisation support on new contracts.
* Ensure the provision of a learning environment with appropriate training and development planning; ensure basic training needs are delivered and employees are competent and able to reach their potential.
Accountabilities
* Accountability to the CBRE functional heads as appropriate.
* Accountable day-to-day to relevant client contacts.
* Line management responsibility for a small team, primarily comprising contract managers across a portfolio of contracts.
* Financial responsibility for the delivery of Plan commitments for the contract portfolio.
Experience, Knowledge, Skills and Abilities
* Proven track record within the facilities management industry.
* Development and review of teams, appraisal, and application of effective people management practice.
* Excellent motivational and influencing skills with high personal integrity.
* Self-starter, confident and composed.
* Organised, able to prioritise and deliver under pressure in business-critical environments.
* Ability to balance strategic thinking with tactical delivery for client satisfaction.
* Excellent understanding of health & safety legislation.
* Ability to gain trust and support of top-level management and key client decision makers.
* Experienced client relationship manager.
* Excellent influencing and negotiation skills.
* Excellent interpersonal skills for management of people at all levels of the organisation.
* Strong financial skills.
* Ability to manage conflict and crisis situations effectively.
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