Job Description Key Responsibilities will include: Daily Action Plans : Proactively manage aged debt, qualify invoice status, and take appropriate steps to secure payments. Customer Engagement : Contact customers to secure payments within agreed terms, achieving maximum cash collection in line with targets. Cash Forecasting : Complete monthly cash forecasting, pre-call customers, and escalate high-risk concerns to relevant account owners. Dispute Resolution : Collaborate with stakeholders to identify, flag, and resolve disputes promptly. Customer Meetings : Schedule and attend meetings to resolve overdue debt issues with the support of account owners and stakeholders. Account Management : Place accounts on hold when necessary, review for legal action, and monitor overtrading to mitigate risks Communication : Respond to emails promptly, ensuring customer account information is accurate and regularly updated. Order Release Requests : Review requests within guidelines and make payment requests to reduce exposure.