Overview
Are you a dynamic, customer focused individual who can manage a team effectively? Bannatyne is looking for a Cafe Bar Manager to lead our cafe bar with the highest level of service and quality.
Perks
* B-Fed – complimentary lunch or breakfast
* Flexible schedule
* 28 days annual leave (increases with tenure)
* Free gym membership
* Complimentary gym membership for another person (after 2 years service)
* Discounted Spa Treatments – 30%
* Discounted Spa Goods – 20%
* ELEMIS Products Discounts
* Discounted Meals and Beverages – 50%
* Career & Personal Development training
* Mental Health, Well-Being and EAP Services
* Length of Service Awards
* Staff Awards and Bonuses
* Discounted entertainment and shopping
Responsibilities
* Oversee daily operation of the cafe bar, ensuring efficient services and adherence to health and safety regulations
* Supervise and coordinate cafe bar staff, including scheduling, training and performance management
* Foster a positive and collaborative team environment, prompting professional growth and development
* Provide exceptional customer service and handle inquiries, complaints and feedback professionally
* Manage inventory, including ordering supplies, monitoring stock levels, and minimising waste
* Ensure all food and beverages are prepared and presented to the highest standards
* Develop strategies to improve customer satisfaction
* Manage the cafe bar budget, controlling costs and maximising profits
* Maintain cleanliness and organisation of the cafe bar, conduct regular checks on equipment and facilities, and report maintenance issues
* Handle cash transactions, manage tills and ensure accurate financial records
* Assist in planning and executing promotional activities to attract members and increase sales
* Ensure KPIs (sales targets, customer satisfaction, operational efficiency) are met or exceeded; may qualify for a performance-based bonus
* Support the Club and work Duty Management shifts; be responsible for the club during these shifts
Requirements
* Proven experience in a cafe or management role within hospitality or food and beverage
* L2 Food Safety and Hygiene Certificate
* Excellent customer service and interpersonal skills
* Strong leadership and team management abilities
* Good financial acumen and experience with budget management
* Knowledge and experience of health and safety regulations
* Ability to work under pressure and manage multiple tasks
* Proactive and results driven, highly organised with strong attention to detail
* Flexible and able to adapt to changing priorities and strong problem solving skills
* Ability to work flexible hours, including weekends and holidays
Desirable
* Knowledge of theme nights, party nights and organising member events
Why Bannatyne
We are committed to creating a positive and inclusive work environment where team members can thrive. We offer opportunities for professional development and a supportive team culture.
Opportunity
As a Cafe Bar Manager you will have the opportunity to lead a dedicated team, provide exceptional service, and contribute to the success of our food and beverage operations. If you are passionate about hospitality and eager to make a difference, apply today and become a valued member of the Bannatyne family!
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