Overview
Join to apply for the Estates Helpdesk Administrator role at The Blood Cancer Foundation of Michigan
Responsibilities
* Support the centralised Help Desk function, as the point of contact for the wider Trust to ensure reactive tasks are appropriately logged and issued, utilising the Trust's adopted Computer Aided Facilities Management (CAFM) system received via the portal, calls and email.
* Work flexibly within a team of pooled administrators, provide efficient and effective administration relating to the financial aspects of the Estates and Facilities functions, such as raising purchase orders and receipting invoices.
* Provide high quality and accurate records, including databases, trackers, and spreadsheets.
* Facilitate meetings, accurate minute taking and recording action logs.
* Be the initial point of contact for the wider trust to log reactive maintenance tasks via portal/telephone/email; prioritise urgent tasks and manage customer-focused service delivery.
* Process on-call timesheets for Maintenance Engineers and Estates Engineering Officers and reconcile timesheets for approval.
* Reporting of Estates information via CAFM.
* Support the management of the Trust's ACT system and related processes via the helpdesk.
* Take and produce meeting minutes and action lists; follow up on action points.
* General administration and office duties; cover administrative areas as requested; identify issues or risks and escalate.
* Complete word processing, typing letters, memos and filing duties.
Qualifications
* Good communication and administrative skills; ability to communicate with senior managers, contractors, members of the public, and other staff.
Employment type
* Contract
Seniority level
* Entry level
Job function
* Information Technology
Industries
* IT System Training and Support
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