Commercial Insurance Account Executive (Renewals)
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Commercial Insurance Account Executive (Renewals)
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About
Commercial Insurance Account Executive (Renewals)
Location: Lutterworth, based – 5 days in the office
Type: Permanent
Hours: Monday to Friday – 35hrs (9.00 - 17.00)
Salary: £35,000 - £40,000 pa (depending on experience) + Bonus
Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Account Executive to join their busy renewals team.
Key Responsibilities
1. Conduct fact-finding calls to identify clients’ requirements and provide quotations in line with Treating Customers Fairly (TCF) principles.
2. Contact clients to renew policies and prepare all renewal documentation in accordance with company guidelines. Communicate quotations, advising on price and cover to meet the applicant’s needs.
3. Achieve income and conversion targets by maximising use of team resources.
4. Accurately document all customer interactions and maintain data integrity within Acturis.
5. Balance company policy with customer benefit in all decision-making processes.
Minimum Requirements
1. 1 – 2 years commercial insurance experience
2. Previous experience in telephone-based insurance renewals or account management
3. Demonstrable commitment to customer satisfaction and professional integrity.
4. Ability to handle challenging customers and complaints with patience and professionalism.
5. Proven team-player with a strong work ethic and willingness to work occasional overtime.
6. Highly organised, detail-oriented and able to multitask in a fast-paced environment.
Ideal Candidate
1. Proficiency in using Acturis or similar automated information systems
2. Track record of meeting or exceeding financial targets and KPIs
3. Proactive approach to process improvement and personal development
4. Understanding of wider insurance policies.
Benefits
* Comprehensive training and development programme
* Company contributory pension scheme
* Discretionary bonus scheme
* 25 days annual leave plus increase after years of service
* Medical Insurance
* Free on-site parking
Interested? Please apply below or call us on (phone number removed) for an informal chat.
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Nice-to-have Skills
* Customer Service
* Account Management
* Process Improvement
Location
Lutterworth, England
Experience
(Key) Account Manager / Executive
Languages
English
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Sales and Business Development
Industries
Technology, Information and Internet
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