Are you an enthusiastic individual with a foundational technical mindset, eager to fast-track your career in IT and telecommunications?
We are seeking a bright and proactive 2nd Line Technical Support Analyst to join our dedicated team in Harrogate. This role is your opportunity to move beyond the basics-you will be the essential link between our customers and complex technical resolution, managing faults across an incredible breadth of modern infrastructure.
We arent just looking for experts we are looking for driven problem-solvers who have the desire to learn, grow, and take ownership. If you want a clear path to becoming a certified network or voice specialist, this is where you start.
What You Will Achieve (Key Responsibilities)
This is a dynamic, high-impact role focused on delivering exceptional quality of service and expertise. Your core mission is to manage technical faults from initial identification right through to resolution.
Front-Line Resolution: Be the primary technical resource for customers, troubleshooting and resolving complex issues via phone and email outside of core business hours, acting as a crucial technical escalation point.
Breadth of Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments.
Supplier & Incident Management: Own the end-to-end resolution pr...