Career Advisor - Workshop/Resource Room Facilitator
Department: Education, Training, and Youth Services
Employment Type: Permanent - Full Time
Location: Cambridge
Description
The MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as a Career Advisor - Resource Room/Workshop Facilitator in creating a supportive and enriching environment for our community. If you are passionate about community development, possess the required skills, we invite you to apply.
Key Responsibilities
* Develop, present, and facilitate a range of job search and career transition workshops.
* Explain to customers the procedure and process for Career Center services including career planning, job development, and labor market information, training opportunities, partner services and referrals.
* Determine customer suitability for center services by providing or arranging for the provision of appropriate services needed to facilitate the implementation and successful operation of the customer’s employment plan.
* Provide an initial assessment for customers and assistance with developing an employment plan including goal setting.
* Provide feedback and an objective perspective by gathering information through interviewing and observing individuals.
* Assist customers with resume review and development, cover letter review and development, job search strategies, provision of labor market information, job referrals and referral to additional partner services.
* Support customers through transitions and facilitate decision making and goal setting including, but not limited to, referrals to training, Section 30, and the training process.
* Assist customers in resource room using available technologies; troubleshoot computer and software problems.
* Research labor market issues and current workplace trends, maintaining knowledge of state-of-the-art career assessment instruments; administer and interpret as appropriate.
* Input relevant customer data appropriately and timely by following all MOSES entry policies.
* Establish and maintain an effective working relationship with Career Center partners.
* Maintain all areas of the Resource Room for cleanliness and organization.
* Perform other related duties as assigned from time to time.
Skills, Knowledge and Expertise
* A Minimum of High School Diploma, or equivalent and minimum of three years of customer service or relevant experience required.
* An Associate’s or Bachelor’s degree in human services, public administration, business management or related field preferred but not required.
* At least 2 years of experience working in a career center, providing services to businesses, or other related experience preferred but not required.
* Knowledge and experience with WIOA (and other Career Center Programs) regulations, programs, guidelines and administrative requirements preferred.
* Demonstrated ability to work sensitively with people from diverse backgrounds and manage high stress situations while demonstrating sound decision making.
* Effective communication and public speaking skills with the ability to advocate for career center customers.
* Ability to travel between centers for meetings or coverage needs and to partner sites.
Why Work Here
* Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
* Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
* Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
* Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
* A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
* Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.
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