Job overview
Thame Adult Community Health (ACHT) is delighted to announce a Referral Administrator position.
The post is to provide administrative and clerical support to the integrated care teams referral access point. This requires accurate registration of referrals and allocation to locality based teams following clinical triage. Maintenance of confidentiality in respect of all patients and staff information from all sources.
The team provides a 7 day service and therefore the successful applicant will be required to work occasional weekends and bank holidays.
Main duties of the job
1. Order stationary and supplies for team, demonstrating budgetary awareness
2. Where appropriate, receive and record telephone calls from patients, work colleagues and senior staff within the organisation and across other organisations, dealing with calls, enquires and messages in a professional and empathetic manner, relaying messages and taking appropriate action
3. Record patient information electronically and forward as appropriate.
Assists with collection of statistical information
4. Access appropriate training to gain skills required for the post
Working for our organisation
Listen to why colleagues think we are a great place to work! -
What does Buckinghamshire Healthcare NHS Trust offer you?
5. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
6. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
7. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
8. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
9. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
10. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
11. A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families
What do we stand for?
12. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
13. Our mission is to provide personal and compassionate care every time.
14. Our CARE values are collaborate, aspire, respect and enable.
Person specification
Skills, Abilities & Knowledge
Desirable criteria
15. Good key board skills
16. An ability to prioritise own workload
Experience
Essential criteria
17. Experience of working in an office environment either in paid or voluntary capacity.
18. Experience of dealing with public on the telephone.
19. Experience participating in a research or audit project
20. Experience of day to day staff management e.g. case allocation to Health Care Assistant
Educational, Qualifications & Training
Essential criteria
21. English Language GCSE or equivalent at C grade or above.
Desirable criteria
22. ECDL
23. Moderate knowledge of word, excel and data base skills.
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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