Just Recruitment is partnering with a well-established and successful business in Witham to recruit a Customer Service Administrator to join their long-standing team.
You will be responsible for providing a high level of customer service to regular customers and internal customers such as production, accounts, transport and the sales team. Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon.
Duties include:
Vet customer orders ready for processing onto the system
This includes applying the correct delivery dates to suit the customer requirements whilst ensuring it fits in with the production dates, capabilities and delivery areas.
Proactive response to answering the telephone within 3 rings.
Enthusiastic attitude to deal with and resolve customers' queries or issues within a timely manner.
Proactively chase customers to resolve queries if they have not come back with a response. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
Support the end-of-month invoicing procedure, investigate and find any missing delivery notes.
Routinely speak to key accounts and regular customers to grow a productive working relationship with them.
Key skills:
Exceptional customer service skills - must have a friendly and positive phone manner
Energetic, self-driven and motivated
Excellent attention to detail
Ability to continually multitask
Ability to prioritise their time to plan and organize their day
Ability to learn and absorb information
Monday - Friday 8.30am - 17.00pm