Hours
Full-time, 37 hours/week, permanent.
Location
Newcastle-upon-Tyne (Newcastle Carers Centre in Byker), in line with our flexible working policy.
Interview dates
Wednesday 20 May 2026 and Thursday 21 May 2026
To apply
Visit Newcastle Carers website at www.newcastlecarers.org.uk/about-join-our-team/operational-support-officer/.
No CVs please
No CVs please.
Why work at Newcastle Carers?
At Newcastle Carers, we support adults, children and young people who care for someone living in Newcastle upon Tyne. Our services are free, confidential and non-judgemental, helping carers find ways to make their caring situation more manageable.
We believe every carer should be able to access professional support, information and guidance. We also believe that children and young people with caring responsibilities (some of whom are of primary school age) deserve the same opportunities as their peers.
Working at Newcastle Carers is more than just a job. We are a team of passionate people dedicated to supporting carers of all ages. Our values incorporate every aspect of our work: Empowering, Inclusive, People-Focused, and Empathetic. We know that by working together, we can make a significant difference in the lives of unpaid carers in Newcastle.
A bit about the role
We’re looking for an organised and enthusiastic Operational Support Officer to join our team at Newcastle Carers, a successful and well-established charity. This role is an exciting opportunity for an individual with excellent communication skills to make a real difference and impact in our organisation. You’ll work closely with staff members, volunteers, service users and professionals to ensure the delivery of our support is effective and efficient; you will be the first point of contact for people accessing our service. Providing excellent communication, organisation and administrative support will be critical to your work.
About you
We are looking for an organised, efficient person who is motivated to provide support across our organisation and build a lasting impact for carers. You’ll have experience in communicating and liaising with members of the public and professionals, and a wide range of admin experience in an office environment. You’ll be someone with strong interpersonal skills who can confidently multitask, meet deadlines, and use IT systems effectively.
This role specialises in building and welcoming. We’re looking for someone who provides efficient administrative support, and who can monitor the effective use of CRM systems, communicate with carers and professionals, and ensure Newcastle Carers Centre is a safe and welcoming environment for all. You’ll have the opportunity to make a real difference using your skills and experience to make a positive impact.
If you’re ready to use your communication, organisational and administrative skills, we want to hear from you!
We offer our employees a range of benefits and support
You will work as part of a supportive and committed team, striving to make a difference in the lives of carers. We are dedicated to addressing the health issues of our staff and have been awarded the ‘Better Health at Work Award Maintaining Excellence’ Award. We are also committed to promoting the wellbeing of our staff through the Mindful Employer Charter.
In addition, we can offer you:
* An inclusive and values-based environment
* Flexible working from day one – a truly flexible working culture
* A generous holiday entitlement and special leave
* Training and development opportunities
* The opportunity to work as part of a team of passionate people with a great sense of humour!
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