Job overview
Are you searching for a new and exciting, fast paced role? #TeamUHD are recruiting for a Radiology Clerical Officer to work in our busy radiology department. You’ll be booking appointments over the phone, by letter and also face to face with patients – so excellent communication skills are a must for this role. You’ll cover reception and undertake other general administrative office duties as required to provide an all-round efficient administrative service. We’re looking for an enthusiastic, friendly person who is keen to learn and receptive to change, working as part of our wider radiology team. What we can offer you in return: Enhanced annual leave Access to health and wellbeing services Enrolment into our generous NHS pension scheme NHS discounts at thousands of retailers Training and development opportunities Working with a friendly, inclusive team Base location: Royal Bournemouth Hospital Interview date: 13th March Main duties of the job To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. Working for our organisation UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview. If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions. UHD has active networks including Women’s, DEN, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes. AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process For UHD employees, this fixed-term post will be offered as a secondment in line with the Trust’s Secondment Policy. Please speak with your line manager before applying. Detailed job description and main responsibilities To understand the role in more detail please read the full job description and person specification documents which are attached to this advert. Person specification QUALIFICATIONS Essential criteria Good standard of education including Maths and English GCSE Computer qualification e.g. ECDL or equivalent experience EXPERIENCE Essential criteria Reception and telephone work with direct client/patient contact Booking appointments / maintaining a diary system Problem solving Able to prioritise work, negotiate and make decisions Able to work both as part of a team and also using own initiative Desirable criteria Experience of hospital/care work Technical Skills/ Competencies Essential criteria Keyboard/typing skills (eg. RSA II or equivalent experience) Ability to demonstrate proficiency in the following Windows applications - Outlook, Word and Excel. Able to file and maintain accurate records. Data accuracy on computer systems. Knowledge Essential criteria Able to comprehend the nature of the work, the Data Protection Act, and able to comprehend the importance of accuracy in all aspects of work. Knowledge of patient pathways and RTT waiting times Desirable criteria .Knowledge of Camis and other hospital computer system. Interpersonal Skills Essential criteria Able to communicate with a wide range of people face to face, and by telephone. Able to work under pressure amid interruptions. Desirable criteria Awareness of special needs of patients. Able to demonstrate initiative and be able to work as part of a team. Able to cope with difficult people and situations. Other requirements Essential criteria Be receptive to change. Be flexible and willing to adapt duties to meet the needs of the service. Able to cover extra hours if required. Desirable criteria Interested in working with patients. Willing to undergo training as required.