What you’ll be doing
:
1. Provide timely, effective support by responding to user enquiries and delivering practical solutions.
2. Accurately record and track incidents and resolutions to maintain clear documentation and service transparency.
3. Manage and prioritise multiple requests in a fast-paced environment, ensuring deadlines and service levels are met.
4. Deliver exceptional customer service, building strong, positive relationships with users and stakeholders.
5. Stay ahead of the curve by keeping up to date with emerging technologies, tools, and processes that enhance service delivery.
What skills you’ll need:
6. Strong troubleshooting and problem-solving skills to resolve technical issues efficiently.
7. Excellent communication and interpersonal abilities for clear collaboration across teams.
8. Resilience under pressure with the capacity to manage stress effectively.
9. Adaptability and eagerness to learn new technologies quickly.
10. Proficiency with Microsoft applications across multiple operating systems.
11. Collaborative teamwork mindset to partner with internal teams and external suppliers for comprehensive support.
Benefits:
12. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
13. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
14. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
15. 22 days annual leave (not including bank holidays), increasing with service
16. 24/7 private virtual GP appointments for UK colleagues
17. 2 weeks carer’s leave
18. World-class training and development opportunities
19. Option to join BT Shares Saving schemes
A Few Points To Note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
Don’t Meet Every Single Requirement:
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.