Applications Support Lead
Our client is looking for a Applications Support Lead to join ASAP. You will be accountable for the provision of technical support for the organisations applications and ensure the successful and reliable operation of key applications, including technical support for users and service owner, planning upgrades and performing preventative maintenance. You will also be tasked with enabling and facilitating the work of the Application Support Engineers.
You will provide Level 2 and Level 3 support for their software applications, ensuring their stability, security, and optimal performance. The role includes managing configuration changes, patching infrastructure and applications and collaborating with vendors and internal teams.
Main accountabilities
Lead and mentor a team of application support engineers.
Act as an escalation point, resolving issues in a professional and timely manner.
Deliver Level 2 and Level 3 support for application-related issues.
Implement configuration changes and enhancements to software applications.
Ensuring regular patching of infrastructure and applications to ensure security and performance are completed
Manage relationships with vendors and coordinate upgrades and maintenance activities.
Responsibilities
Provide leadership and guidance to the applicat...