Job Description:
Porter / Front Of House
King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London W1G 6AA
Permanent (37.5hrs) On‑Site
Circa. £27,845 pa + Fantastic Benefits
At King Edward VII's Hospital, every interaction matters. As a Front of House Porter, you will be at the heart of the patient and visitor experience, helping to create a welcoming, professional, and reassuring environment from the moment people arrive.
This is a varied, people‑focused role where your support helps ensure our hospital runs smoothly and our patients feel cared for, comfortable, and safe.
How you'll help us make health happen.
You will play a vital role in shaping first impressions and supporting positive patient experiences. By offering a warm welcome, practical assistance, and calm reassurance, you will help patients and visitors feel supported throughout their hospital journey.
Your work behind the scenes – maintaining clean, orderly front‑of‑house spaces, assisting with patient movements, handling belongings, and supporting colleagues – will directly contribute to a safe, efficient, and compassionate healthcare environment. Every task you complete helps our clinicians focus on clinical care, ensuring health truly happens here.
Key Responsibilities
* Welcome patients, visitors, and staff in a friendly, professional, and compassionate manner
* Support reception and front‑of‑house activity, including patient check‑ins and check‑outs
* Assist patients with moving safely and comfortably around the hospital
* Respond to enquiries, resolve issues, and signpost visitors appropriately
* Handle and deliver patient belongings with care and respect
* Keep reception areas, waiting rooms, and entrances clean, tidy, and presentable
* Report maintenance, cleanliness, or safety issues promptly
* Support access control and follow hospital security procedures
* Assist during emergency situations as required
* Complete basic administrative tasks such as filing, mail handling, and documentation support
* Move equipment, stock, and supplies as requested
* Manage waste safely from collection to authorised disposal points
* Work closely with Front of House colleagues and wider hospital teams
* Comply with hospital policies, confidentiality, health and safety, and equality standards
* Undertake any other reasonable duties to support patient services
Key Skills / Qualifications
* Previous experience in a service role (healthcare experience is desirable but not essential)
* Strong interpersonal and communication skills with a caring, empathetic approach
* Professional, calm, and approachable manner
* Excellent organisation and attention to detail
* Ability to remain composed under pressure and manage competing priorities
* Willingness to work collaboratively as part of a wider hospital team
* Minimum GCSEs (or equivalent)
* Physically able to stand, walk, and move items as required within the role
Benefits
* Annual leave entitlement of 25 days + bank holidays increasing with length of service
* In‑house training for all staff
* Company pension scheme
* Interest free travel loan
* Private healthcare (eligible after 12 months)
* Bicycle loan scheme
* Retailer discounts
* Employee Assistance Programme
Part of a Globally Trusted Healthcare Group
When you join King Edward VII, you also become part of Bupa – a global healthcare leader with the scale, stability and expertise of a major international brand. Being backed by Bupa means access to an extensive network of clinical and operational specialists, shared best practice from across the organisation, and the support of well‑established systems that help you grow, develop and deliver exceptional care. Our size gives us strength, while our purpose keeps us personal.
We champion diversity
We champion diversity and want our people to reflect the communities we serve. Everyone is encouraged to “Be you at Bupa”, and we actively welcome colleagues from all backgrounds and experiences. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.
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