Technical Assistant / Administrator. A Bristol based contact centre business requires a Technical Assistant to join the team. The Technical Assistant / Administrator will provide first line technical assistance and troubleshooting advice to calling agents when requested, carry out a daily reconciliation check for missing calls and add these to the company database to maintain accuracy, and help the technical team with other administrative tasks as required.
Responsibilities
* Monitor the Tech Support message board to provide advice and support to any callers experiencing technical issues preventing them from working.
* Escalate any cases that cannot be resolved to senior support staff so they can assist and rectify.
* Carry out daily data reconciliation by reviewing calls that agents have failed to complete correctly, updating these records correctly using the calling system and updating the logging sheet to confirm all outstanding records have been actioned.
* Provide feedback on callers having persistent issues with missing outcomes to the Technical Manager and Operations team so these can be addressed directly with the individual concerned.
* Make recommendations and efficiency improvements to the process.
* Carry out any other admin tasks as requested by the technical team.
* Maintain accuracy and attention to detail.
* Manage own time effectively to ensure all fulfillment is completed.
* Communicate effectively with people at all levels of the business.
* Be well versed in the use of MS Office and Windows.
* Show excellent administrative and organisational abilities.
* Previous office administration experience is desirable but not essential; full training for all tasks will be provided.
Requirements
* Experience in a similar role.
* Accuracy and attention to detail.
* Ability to manage own time effectively to ensure all fulfillment is completed.
* Good communication skills with the ability to deal with people at all levels of the business.
* Well versed in the use of MS Office and Windows.
* Excellent administrative and organisational abilities.
* Previous office administration experience.
Salary and contract
The position salary is £25-26k depending on experience. This is a fixed‑term contract of 12 months to cover maternity. The position is in office in Bristol, 37.5 hours a week, Monday to Friday 10:00-18:00.
#J-18808-Ljbffr