Reporting to the Helpdesk Manager, as a Facilities Helpdesk Administrator you will be responsible for coordinating maintenance, liaising with club teams, service providers and suppliers for the JD Gyms Estate
Location – JD Gyms Wigan
Working hours – Monday to Friday, 9:00am to 5:00pm
Role Responsibilities:
Financial/ Commercial
* Co-ordination of purchase ordering for minor capital works, reactive maintenance and planned maintenance.
* Invoice reconciliation, aiding resolution to invoice disputes and invoice recording.
* Support the Property function to ensure efficiency of service and continuous improvement with all 3rd Party contractors
* Liaise with our insurers re claims, including responding to correspondence and other information.
* Liaise with our Landlords re disputes, including responding to correspondence and other information.
* Co-ordination of purchase ordering for capital projects, invoice reconciliation & recording.
* Co-ordination of supplier agreements as requested by line managersStrategic & Operational
* Co-ordination of general enquiries into the Property department
* Departmental administration to include database management, invoice procedure, meeting and team movements, monitoring updating, and publishing records, and coordination of supplier agreements.
* Liaise with Preferred contractors to assist in co-ordinating reactive and planned maintenance activities and minor capital works.
* Liaise with Clubs and internal departments to provide a professional and efficient service.
* Co-ordination of our internal regional maintenance operatives
* Provide any other administration duties as required ref holiday cover.
* Support clubs with emergencies on a rota basis
People & Development
* Supporting the team as required.
* Helping team to hit deadlines for reporting.
* Support the Property Functions and assist in promoting the highest standards that are enforced and maintained throughout the company.
Customer & Culture
* Drive culture of continuous improvement in systems and process
* Challenge where you see that systems and process do not achieve JD Standards
* Respond to written correspondence and phone calls from Clubs and external parties.
Systems & Process
* Make use of available systems to maximise team effectiveness
* Maintain all databases and logging systems
* Develop and manage new reports as required