The Reception Team Manager takes responsibility for supervision, training, and line management of a large team of receptionists across 5 practices in the Petersfield, Liphook and Liss area of Hampshire.
Swan Medical Group, rated Outstanding by the CareQuality Commission Audit, is also a Primary Care Network. We deliverexceptional, integrated healthcare to the patient population in our area.
If you believe you can manage a team to an outstanding level, we would welcome an application from you.
The reception team cover front of house reception desks at all sites; the telephone hubs which are based in Petersfield and Liphook, as well as several administration tasks.
The ideal Reception Team Manager:
* A calm, personable and capable leader who acts as a Line Manager to the reception team and is one of the middle management team who support the senior management team. Together we deliver an efficient and supportive service to our patients.
* You should have a supportive, inclusive, and consultative nature with the ability to work to timescales and show resilience under pressure.
* Professional at all time
Main duties of the job
Duties and Responsibilities include:
* Overseeing Staff induction training and their ongoing training and development.
* Conducting Staff appraisals and Performance Development Reviews.
* Develop a sound knowledge of every task within the reception teams responsibilities and be able to step in to cover during staff absences.
* Oversee rotas, annual leave and other absences and to redistribute staff to ensure all tasks are completed with sufficient flexibility in expertise. To manage staff hours within agreed budget.
* Deal with complex enquiries from patients and to ensure patient satisfaction.
* Liaise with the team, other managers and clinicians to deliver an excellent and professional service to patients, observing all policies and protocols
* To act as the point of contact for external organisation and contacts
Job responsibilities
A full job description for the post of Reception Team Manager is available on request, please email your request to shona.goodwin@nhs.net
Person Specification
Experience
* Experience in a supervisory or management position essential - minimum 2 years
* Experience of reception work or working within General Practice or the NHS would be an advantage
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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