Better places, thriving communities.
Role: General Manager – Facilities (New Build)
Location: Newcastle – Pilgrim Quarter
Contract: 12-Month Fixed-Term
Position Overview
We're seeking a motivated and experienced General Manager with a strong background in facilities management to lead operations at HMRC's flagship site, Pilgrim Quarter, in Newcastle upon Tyne.
This is a pivotal role overseeing the safe, compliant, and efficient delivery of hard and soft FM services during the final stages of construction and fit-out of a newly built facility. You'll be responsible for managing all operational aspects from the handover phase through to the building's official opening in .
As General Manager and a key member of the Senior Management Team, reporting to the Account Director, you will lead the integration and delivery of M&E, hard and soft services, and contractor management during the final build phase. Your leadership will ensure all systems and services are safe, compliant, and fully operational ahead of occupation. You'll foster a proactive culture of safety, performance, and collaboration, driving project milestones and building trusted relationships with clients and teams.
Key Responsibilities
1. Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance
2. Plan and oversee preventative maintenance on critical systems
3. Monitor plant and equipment, proactively resolving faults
4. Manage reactive repairs and emergency breakdowns, including out-of-hours responses
5. Coordinate with suppliers and contractors, managing permits and safety documentation
6. Promote a safety-first culture through audits, inspections, and safety meetings
7. Lead and inspire site management and service teams
Experience & Skills
8. Significant senior management experience within Facilities or Building Services
9. Experience in final stages of construction and fit-out of a newly built facility
10. Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership
11. Excellent communication and team supervision skills
12. Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level 3)
13. Desirable: CAFM system experience, security clearance, and safety certifications
Person Profile
14. Proven ability to lead facilities and construction teams and deliver operational excellence
15. Strong planning, organisational, and problem-solving skills
16. Customer-focused, calm under pressure, and results-oriented
17. Committed to fostering a positive safety culture and continuous improvement
Join Mitie and enjoy a comprehensive benefits package designed to support your lifestyle and development.
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Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Karen Hayes at .