About The Company
Kingsley Healthcare is a family‑run care home group committed to delivering compassionate, integrity‑driven care. We are a proud B Corp certified provider and have been recognised for quality and innovation by industry leaders. Our commitment to people‑first values is reflected in high ratings on Glassdoor and Indeed and a reputation for workplace wellbeing.
About The Role
As a Customer Relations Manager, you will ensure exceptional customer satisfaction, build relationships with residents and their families, and represent the home in the community. You will guide new residents through transition, support ongoing engagement, and act as the primary point of contact for residents and families.
Key Duties and Responsibilities
* Resident and Family Engagement – build and maintain strong relationships, respond to inquiries and resolve concerns promptly.
* Admissions and Tours – coordinate facility tours, provide information, and guide prospective residents through admission.
* Assessment and Needs Identification – collaborate with care teams to develop personalized care plans that align with resident goals.
* Communication and Outreach – develop and implement strategies to keep families informed of events and updates via newsletters, social media, and community events.
* Satisfaction Monitoring – gather feedback through surveys, interviews, and meetings to identify improvement opportunities.
* Conflict Resolution – address and resolve concerns in a timely, compassionate manner, serving as liaison between residents, families, and internal teams.
* Sales and Marketing Support – work with marketing to create materials and outreach campaigns to attract new residents.
* Data Management and Reporting – maintain accurate CRM records and generate reports on occupancy, satisfaction, and referral sources.
Skills and Attributes
* Experience in customer service, sales, or relationship management, ideally in healthcare or senior living.
* Strong interpersonal and empathetic communication skills.
* Excellent organisational abilities and attention to detail.
* Proficiency in Microsoft Office and CRM software.
* Knowledge of regulatory requirements in senior care is desirable.
* Marketing experience, including event planning and budgeting.
* Team player with confidence to engage diverse stakeholders.
Education and Qualification
* Preferred: qualification in healthcare administration, business management, or related field.
What Will You Gain?
The satisfaction of working with a dedicated team that values staff wellbeing and supports career development. You will receive training, mentoring, and a supportive work environment.
Benefits
* Comprehensive induction and training programme.
* Career development and progression opportunities.
* Employee Assistance Programme.
* Blue Light Card Scheme – reimbursement of enrollment fee.
* Loyalty Bonus – up to 5 additional holiday days based on length of service.
* Full DBS disclosure covered by employer.
* Paid breaks during working hours.
* Performance‑related bonus.
Location
Sycamore Heights Care Home, Bedford, Bedfordshire. 73 Shakespeare Road, Bedford, MK40 2DW. The home offers an intimate, relaxed environment with luxurious features and 35 well‑appointed bedrooms.
Your Right to Work in the UK
In accordance with the Asylum and Immigration Act 2006, you must demonstrate eligibility to work in the United Kingdom.
Pay: £14.45 per hour. Type: Permanent. Shift: Days.
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