Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About the role
This role is a Fixed Term Contract with a 12 month duration.
As our Housing Waiting List Officer you’ll work with clients who wish to apply to join the Council’s Housing Waiting List and provide support services across the Housing Advice and Benefits Team.
You’ll be interviewing, learning housing needs and providing tailored advice to people that approach the Council for guidance on their housing situation, advising on eligibility for social and affordable housing under the Council’s Housing Allocation Policy and carrying out assessments of applications and investigations.
Alongside this you’ll arrange for temporary accommodation when requested to by a Homelessness and Prevention Officer, assist clients who are required to move within temporary accommodation through the provision of removal and storage assistance and other duties – please see the linked job profile for more information.
About you
You’ll have a working knowledge of the legislation used for decision making regarding applications to join the Housing Waiting List – including Part VI of the Housing Act 1996 and an understanding of issues being faced by clients who are living in accommodation that does not meet their needs, are homeless or threatened with homelessness.
This will be coupled with excellent listening and communication skills, experience of explaining complex issues, the ability to work effectively under pressure and prioritise, and the ability to work in partnership, network, influence, problem solve, overcome barriers and apply solution focused approaches.
A Full Driving License and access to a vehicle is essential.
* 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
* Hybrid working up to 60%
* Annual leave purchase scheme
* Subsidised parking
* Structured Induction Program
* Learning and Development opportunities including Future Leaders programmes
* Payment of a professional subscription for approved professionals
* Family Friendly Policies
* Extra Benefits including Retail Discounts, Cycle to Work scheme and more
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