Sales Engineer - After Sales & Spares
Location: Stourport
Hours:Monday-Thursday: 7:30am - 4:00pm (30-minute lunch) Friday: 7:30am - 1:00pm
We are recruiting on behalf of a well-established manufacturing company seeking a Sales Engineer - After Sales & Spares to join their Sales team. This role focuses on supporting customers with technical sales enquiries, producing accurate and competitive quotations, and providing both commercial and technical support to new and existing customers. You will play a key part in maintaining strong customer relationships and supporting the business through efficient order processing and after-sales support.
Key responsibilities include:
Acting as the first point of contact for customer enquiries via telephone, email, and occasional face-to-face interaction
Understanding, managing, and interpreting customer technical and commercial requirements
Producing layouts and costed solutions to meet customer needs
Preparing clear, detailed, and accurate quotations and tenders in a timely manner
Following up quotations to secure profitable orders
Maintaining a strong level of product and application knowledge
Providing pre-sales technical support and product guidance to customers
Ensuring orders are processed efficiently and that accurate information is passed to Design and Manufacturing teams
Keeping customers informed of order progress and resolving any issues promptly
Maintaining accurate and up-to-date records of enquiries, quotations, orders, and customer activity
Identifying and pursuing new business opportunities
Carrying out occasional customer and site visits
Supporting the Contracts, Engineering, and Production departments
Assisting other departments when required and undertaking other reasonable duties within the Sales team
Requirements
Ability to read and interpret technical drawings (AutoCAD)
Proficient in Microsoft Office (Word, Excel, PowerPoint)
Experience using Sage 200 and CRM systems (advantageous)
Strong attention to detail
Good troubleshooting and problem-solving skills
Effective time management and organisational skills
Proactive, with the ability to use initiative
Strong work ethic
Excellent communication skills
A collaborative team player
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