Full Time | Initial 6m FTC | Mon-Fri
Calex is a specialist training and consultancy organisation contracted to a number of market leading automotive manufacturers. We are currently seeking to recruit a Training Administrator & Front of House to join the Mercedes-Benz Training Centre Team
The successful candidate will play a key role in all aspects of training administration including course scheduling, retailer engagement, and maintaining learning records. They will combine this with work on the front desk where they'll host and manage delegates as they arrive and exit the training centre.
The Training Administrator & Front of House will be highly organised with an excellent eye for detail. They will possess exceptional customer service skills, and ideally have previous experience within a learning and development department.
The Apprenticeship Programme is responsible for the development of hundreds of apprentices across the Mercedes-Benz Car and Van retail networks in the UK.
For more information, please visit the website at: https://mercedes-
Main duties and responsibilities:
* Schedule Apprentice attended and virtual (online) training sessions, issuing joining instructions and maintaining attendance records
* Respond proactively to non-attendance, and communicate with affected Retailers, and Apprentices
* Report training attendance and scheduling updates into the Programme Manager
* Provide a consistent high level of customer service at all times by phone, email, and in person
* Provide Learner Management System (LMS) and Administrative support to the Mercedes-Benz Retailer Network
* Manage a high volume of inbound/outbound calls and emails from the Retailer Network; including from Managers and Apprentices, responding in agreed formats and timeframes
* Provide cover for training centre reception duties, as necessary
* Follow all agreed Quality Assurance and Risk Management systems and comply with all policies and procedures (e.g. Health and Safety) and ensure that these policies are followed
* Actively support company policy and best practice including security, with particular emphasis on protection of learner and customer sensitive information
* Follow all Safeguarding and Prevent policies and procedures, and work with the DSL to maintain CPD
* Actively promote equal opportunities and diversity in accordance with our policy
* Promote a safe working environment in accordance with policies, and current legislation
* Maintain a safe, presentable, and clean working environment
* Contribute to process of continual improvement
* Host delegates as they arrive and leave the site via the reception desk, and manage reception/entrance standards
* Actively work to the policies & procedures as set by Mercedes-Benz Apprentice Academy
* Provide additional administrative, and training support as determined necessary by Mercedes-Benz
Essential Personal Qualities, Qualifications & Skills:
* Have an outgoing, enthusiastic and confident personality, with a desire to engage with people
* Be able to demonstrate exceptional customer service (including past experience)
* Strong communication (written & verbal) and organisational skills
* Excellent time management
* The ability to communicate with a variety of people within a fast-paced environment
* Maintain a professional manner at all times
* Demonstrate a pro-active 'can-do' attitude
* Good attention to detail
* A proficient user of Microsoft Office packages, particularly Word, Outlook, PowerPoint and Excel
* Experience of using a Learning Management system (Desired)
* Previous experience within a learning and development department (Desired)
Normal place of work: Mercedes-Benz Apprentice Academy, Delaware Drive, Tongwell, Milton Keynes, MK15 8BA. On the rare occasion, there will also be times when it may be necessary to work from alternative locations such as (but not limited to) Calex offices, alternative Mercedes facilities and retailers, and other sites as necessary to perform the role.
Salary: £22,276.80, 35 hours per week. 25 Days Paid Annual Leave. Calex Employee Benefits Package (inc. High Street Discounts, Online GP, Welfare Scheme).
Contract: Initial 6 month fixed term contract. Extension, or permanent contract possible.
Employment Status: Full Time (Monday to Friday)
Pre-employment Checks
Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated references, as well as checking candidate ID, driving licence (if appropriate) and right to work in the UK. Some roles may also be subject to further pre-employment checks (confirmation will be provided through the recruitment process). This nature if this role will necessitate that we undertake a DBS check.
Your Employment
The successful candidate will be employed by Calex UK, a specialist Automotive Contractor and Training Provider. For more information, please visit
Job Type: Full-time
Pay: Up to £22,276.80 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* On-site parking
Ability to commute/relocate:
* Milton Keynes MK15: reliably commute or plan to relocate before starting work (required)
Work Location: In person