Overview
This immediately-available temporary Customer Service Administrator role is ideal for someone with excellent administrative and communication skills, with a proactive approach to problem-solving. Based in Falmouth, the position focuses on providing support to customers in the industrial and manufacturing sector.
Client Details: This opportunity is with a large award-winning organisation operating within the industrial and manufacturing industry. The company is known for its commitment to delivering quality services and maintaining strong client relationships.
Responsibilities
* Respond to customer enquiries via phone and email in a timely manner.
* Provide accurate information about products and services.
* Process orders and ensure accurate data entry into the system.
* Collaborate with internal teams to resolve customer issues effectively.
* Monitor and follow up on customer requests to ensure satisfaction.
* Maintain records of customer interactions and transactions.
* Support the wider customer service team during busy periods.
* Adhere to company policies and procedures at all times.
Qualifications
* Previous experience in a customer service role, preferably within the industrial or manufacturing industry.
* Strong communication and interpersonal skills.
* Proficiency with common office software and data entry systems.
* A detail-oriented mindset with a focus on accuracy.
* A proactive approach to problem-solving and customer support.
* The ability to work effectively in a team environment.
Job Offer / Benefits
* An hourly rate of approximately £12 to £14 per hour, depending on experience.
* A temporary contract with strong permanent potential and the opportunity to gain valuable experience in the industrial and manufacturing sector.
* A supportive and professional working environment in Falmouth.
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