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Desktop 2nd Line Support Technician, Driffield
Client: Castle Employment
Location: Driffield, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: b7f094c928ce
Job Views: 4
Posted: 12.08.2025
Job Description:
We are recruiting a highly motivated Desktop 2nd Line Support Technician to join a dynamic team, providing high-quality 1st and 2nd line IT support. Based in Driffield, this full-time role offers an excellent opportunity for an IT professional to contribute to the organisation’s IT infrastructure while working in a supportive environment.
Key Responsibilities:
* Provide IT support across the organisation, ensuring a high level of customer service in line with ITIL principles.
* Diagnose and troubleshoot hardware, software, and network issues efficiently.
* Build, configure, and deploy laptops, mobile phones, and tablets, ensuring smooth device lifecycle management.
* Perform system administration tasks, including user management in Active Directory and Exchange.
* Maintain accurate records of IT issues, resolutions, and asset management.
* Support mobile device and application management across Microsoft, Apple, and Android platforms.
* Identify and escalate security risks where necessary.
* Work on strategic IT projects and contribute to continuous service improvement.
Key Requirements:
* 3-5 years’ experience in a customer-facing IT support role.
* Strong imaging and build skills for laptops and mobile devices.
* Excellent troubleshooting skills with a methodical and logical approach.
* Proficiency in Windows OS, Windows Server, Active Directory, and Exchange.
* Working knowledge of wireless technologies and IT asset management.
* Strong interpersonal and communication skills, with the ability to engage with users at all levels.
* Highly organised, self-motivated, and capable of working independently.
* Full driving licence and access to own transport.
This full-time, Monday to Friday role offers a salary of up to £31,000, depending on experience. It is a fantastic opportunity for a dedicated IT professional seeking career progression within a forward-thinking company.
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