Technical Support Coordinator
My client is a world-leading manufacturer, highly respected in the scientific research and development sector, who gives their team the support and resources to make a meaningful impact. They are currently seeking a Technical Support Coordinator for their Andover site.
This is a permanent position, offering the chance to join an established and dedicated customer support team.
Position Offers:
* Salary: £32,000 - £34,000 per annum
* Permanent contract
* Core hours: Monday to Thursday, 8:00am - 4:15pm; Friday, 8:00am - 4:00pm (with flexibility)
* Excellent ongoing training and career development
* Opportunities for occasional UK and international travel
* Supportive team environment
Key Responsibilities:
* Assess and resolve customer issues efficiently, providing clear updates throughout
· Liaising with relevant departments within the business this includes Technical, Stores, Shipping and Operational.
· Managing all after sales queries and managing any issues that arise
· Researching, diagnosing and troubleshooting faults
· Track and report on all support cases, ensuring timely closure and high satisfaction
· Coordinate with internal teams to address and resolve issues promptly
· Support continuous improvement of support processes and documentation
· Occasionally visit customer sites for support or training, as required
Suitable Candidate - Qualifications and Skills:
· Solid background in a technical customer support or service coordination position
· Ability to diagnose and troubleshoot technical faults
· Proven experience as a Technical Support Specialist
· Excellent communication and problem-solving skills
· Able to explain solutions clearly, both in writing and verbally
· Strong organisational skills with the ability to manage multiple tasks and priorities
· Open to learning hands-on processes as needed
If you are interested in this opportunity and believe you have the skills and experience required, please apply online now or call via (phone number removed)
Should you require any support or assistance, please contact your local Gi Group office.
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Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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