Senior Content Designer
Location: Remote (may require some UK travel). Methods Business and Digital Technology Limited is based in Newcastle Upon Tyne, England, United Kingdom.
We are recruiting for a Senior Content Designer on a permanent basis. You will have a passion for making things easier for people to understand to help users complete their goal. Experience in a public sector environment with a working knowledge of standards such as the Service Standard is required.
Your responsibilities will include:
* Planning, writing and managing usable and accessible content in line with GDS/GOV.UK Content Design guidelines and standards.
* Producing content that is accurate, timely, relevant, easy to understand, SEO‑optimised and meets style guidelines.
* Managing stakeholders and building successful relationships, explaining content decisions.
* Using analytical and problem‑solving skills to help the team solve design problems and challenge assumptions.
* Championing user‑centred design practices for digital products and services.
* Advocating for accessible digital products and services.
* Being an active part of the Content Design Community of Practice, sharing ideas, best practice and proactively offering help and support.
* Taking responsibility for content quality, including coaching and mentoring content designers.
* Supporting team members’ learning, skills growth and career progression.
* Line‑managing members of the content design team – offering project support, guidance, holding 1:1s, probation reviews and appraisals, approving timecards, expenses and leave.
* Supporting the Head of Content with training and development plans, project planning, recruitment activities, sales and marketing activities.
* Helping create a welcoming, safe and inclusive team environment – encouraging mutual peer‑to‑peer support and work‑life balance.
Skills we are looking for:
* Producing user‑centred content: evidence‑based content design meeting GDS/GOV.UK standards, deep understanding of end‑to‑end journeys, and ability to identify journey fixes or content improvements.
* Experience as a content designer in an agile environment: understanding of agile approaches and advocating for the role of content design within multidisciplinary teams.
* Strong communication and interpersonal skills: ability to communicate varied information to a range of audiences.
* Stakeholder relationship management: negotiate, influence, communicate, remove blockers while focusing on user needs.
* Strategic thinking: leading design and implementation of strategies and evaluating impact and progress.
* Understanding user needs: collaborate with user researchers to gain insights and make decisions based on findings.
* Accessibility: put accessibility at the heart of content design and encourage others to do the same.
* People management: assure quality of junior colleagues and coach them to improve.
* Ensuring quality: review and evaluate content regularly, contributing to continuous improvements.
Additional skills and behaviours:
* Proactive approach to environmental issues and embedding environmental responsibility.
* Proactive approach to diversity, equality and inclusion.
* Experience in creating and updating prototypes, from paper sketches to coded prototypes (e.g., GOV.UK Prototype Kit).
Benefits
* Autonomy to develop and grow skills and experience.
* Be part of exciting project work that makes a difference in society.
* Strong, inspiring and thought‑provoking leadership.
* A supportive and collaborative environment.
* Development: access to LinkedIn Learning, a management development programme and training.
* Wellness: 24/7 confidential employee assistance programme.
* Flexible working: including home working and part time.
* Social: office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays and commitment to charitable causes.
* Time off: 25 days annual leave plus bank holidays. Option to buy 5 extra days each year.
* Volunteering: 2 paid days per year to volunteer in local communities or charities.
* Pension: Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
* Discretionary company bonus based on performance.
* Life assurance: 4 times base salary.
* Private medical insurance: non‑contributory (spouse and dependants included).
* Worldwide travel insurance: non‑contributory (spouse and dependants included).
* Enhanced maternity and paternity pay.
* Travel: season ticket loan, cycle to work scheme.
For a full list of benefits please visit our website: www.methods.co.uk/careers/benefits.
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