Job description
NWCare is a family run domiciliary care agency serving the community in healthcare in Northern Ireland for well over 50 years. We are recruiting Area Service Managers/Care Coordinator for our Rathfriland branch. Please note: Criteria for this role is that you apply for an Enhanced AccessNI certificate
Responsibilities
* To organise and supervise the delivery of home care support services to Service Users in their own homes.
* To work in a flexible and reliable manner in response to the needs of the service.
* To organise and supervise the delivery of home care support services to Service Users in their own homes.
* To manage a team of Home Care Assistants.
* To reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards.
* To ensure that a quality care service is delivered to all Service Users.
* Accept, allocate and process referrals for new care packages. Accept and process changes and amendments to existing care packages.
* Prepare rotas by matching Service Users to domiciliary care workers, ensuring that the domiciliary care skills and competencies are compatible.
* Monitor and report changes in Service User condition to key worker Organise and lead staff meetings.
* Ensure Services are managed in compliance with RQIA standards. Cover the on-call phone on a rota basis.
* Participate in mandatory training as required. Ensure area PMMRs are within company benchmark.
* Assist the Registered Manager and Human Resources Manager in processes, when required. Provide care package to Service Users in an emergency situation.
* Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation.
* Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality and diversity.
* Identify training and development needs within their team of domiciliary care workers and ensure induction training for new employees.
* Assist Registered Manager in the recruitment of domiciliary care workers.
* Assist with the monitoring an evaluation of service provision.
* Maintain accurate and confidential records in accordance with company policy.
* Undertake Service User assessment and risk assessment for Service Users.
* Participate in the out of hours cover rota - excellent on-call rate paid.
* Manage time sheets, prepare paperwork for payroll and notify payroll of variations as appropriate, via either manual or electronic process.
Skills and Qualifications
Essential Skills
* Good general education to include good numeracy and literacy skills.
* Minimum of QCF Level 2 in Health and Social Care.
* At least 12 months’ experience in a care setting.
* Experience of coordinating rotas.
* Experience of managing staff.
* NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered.
* Enhanced AccessNI
* Right to work in UK.
* Excellent communication skills, written and oral.
* Ability to respond to sudden changes in service delivery requirements.
* High standard of accuracy.
* Ability to problem solve and exercise judgement.
* A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
* Ability to work cooperatively and effectively as part of a team.
* Ability to plan and prioritise workload in a highly organised way.
* Flexibility in working hours to respond to business needs.
* Car driver with vehicle appropriately insured for business use.
* Flexibility to work in other NWCare branches to meet business needs.
* Participate in the out of hours on-call rota.
Desirable Skills
* QCF Level 3 in Health and Social Care or equivalent or above
* Previous experience as an Area Service Manager/Care Coordinator
Further Information
We offer our staff: Excellent hourly rate. Mileage paid. Annual leave on a pro rata basis. NISCC - Post registration training learning. On-line learning. Training academies throughout Northern Ireland. Practical paid training. CPD approved certificate for training. QCF Levels 2, 3 and 5 qualifications. Internal career progression. Mentoring arrangements. Uniforms supplied. Experienced care company with over 50 years in healthcare. Recommend a Friend incentive - any of our staff who recommend someone who comes to work for NWCare will receive a voucher (no limit to number)