Belmont Recruitment are currently looking for a Housing Complaints Officer to join Ashfield Council on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Main Responsibilities * Collate, review, and analyse information relating to expressions of dissatisfaction and formal complaints. * Acknowledge complaints in writing and support with drafting responses and investigation notes. * Ensure all complaints are managed in accordance with the Housing Ombudsman Service’s Complaint Handling Code and council policy. * Support the preparation of complaint information for submission to the Housing Ombudsman Service. * Maintain accurate and up-to-date records of all complaint cases. * Contribute to the implementation of learning outcomes, recommendations, and orders resulting from complaints and Ombudsman determinations. * Work collaboratively with housing teams to identify service improvements and share best practice. You’ll bring: * Experience of handling complaints within a social housing or local authority setting. * Awareness or understanding of the Housing Ombudsman Service’s Complaint Handling Code (desirable). Please apply with an up to date CV ASAP if this role would be of interest to you...