The Opportunity: Service Coordinator
Contract: Permanent
Location: Maidenhead
Forkway are one of the UK's leading materials handling solutions providers with around 100 employees across three Handling Centres and a number of strategic service centres. With over 60 years of being in business, Forkway has learnt how best to support our customers by listening to our clients and working to solve their specific needs through our commitment and flexibility, we are proud to have developed an outstanding reputation for customer service.
The Impact you will have:
* Allocate field service engineers & technicians to incoming service requests, ensuring efficient response times & maximising the utilisation of engineers working hours ensuring profitability for the company.
* Assume full authority & responsibility of the service departments' administration in Service Supervisors absence.
* Advise, guide and assist in service department. Assume full responsibility of the service department administration as 2nd in charge.
* Direct and schedule Forkway field service engineers to ensure fast response times for repairs & maintenance issues on all work sites.
* To deal with incoming enquiries and telephone calls as well as recording incoming customer service calls.
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