Job overview
An exciting opportunity has arisen for an enthusiastic, personable, dynamic and self-motivated individual, to join the Patient Access Team as a booking co-ordinator. You will also have the opportunity to work and train in other areas and teams within Patient Access, gaining essential skills and experience to support ongoing personal development.
Main duties of the job
We are looking for candidates who have a good basic education, GCSE or equivalent in Maths and English, and who have clear, concise verbal and written communication skills, to enable liaison with multi-disciplinary teams, patients and carers. A basic understanding of Microsoft applications would be helpful but is not essential as training will be provided. You must be able to work well in a team and feel comfortable working under pressure but also have the ability to work autonomously when required.
Working for our organisation
Listen to why colleagues think we’re a great place to work!
What does Buckinghamshire Healthcare NHS Trust offer you?
1. As part of our BHT family, you’ll benefit from learning and development opportunities to support your career progression.
2. We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes.
3. We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
4. We’re committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
5. As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
6. Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
What do we stand for?
7. Our vision is to provide outstanding care, support healthy communities and be a great place to work.
8. Our mission is to provide personal and compassionate care every time.
9. Our CARE values are collaborate, aspire, respect and enable.
Person specification
Education, Qualification & Training
Essential criteria
10. Basic Maths and English
11. Computer Skills
Experience
Essential criteria
12. Customer Service Experience
13. Previous NHS Experience
Skills, Abilities & Knowledge
Essential criteria
14. Clear, concise verbal and written communication skills to enable liaison with multi-disciplinary team, patients and carers.
15. Excellent keyboard skills
16. Able to give 100% attention to detail when scheduling of appointments to prevent breaches of waiting list targets.
17. Aware of Confidentiality code of practice in relation to patients and staff.
18. Able to work under pressure and deal with conflict situations to an amicable conclusion.
19. Flexible working attitude in order to be multi skilled in different areas of the service.
20. Ensure punctuality and reliability of self to ensure good relationship within team environment.
Special Circumstances
Essential criteria
21. Required to work using VDU and keyboards and also deal with patients/ other contacts face to face and on the telephone.
PPE requirements: Buckinghamshire Healthcare NHS Trust requires all colleagues to wear appropriate personal protective equipment (PPE) in accordance with our infection prevention and control procedures.
COVID-19 and Flu vaccinations remain the best way to protect yourself, your family, your colleagues and of course our patients from the viruses when working in our healthcare settings. We encourage our staff to be vaccinated when recommended.
Application deadline: This post will close on the closing date stated at midnight, however if we receive a large number of applications or there is a change in circumstance, we may be required to close a job before the advertised date.
Application information: If you are offered a job, information will be transferred into the national NHS Electronic Staff Records (ESR) system.
Shortlisting: The monitoring and safeguarding sections are not made visible to the shortlisting panel. The safeguarding section may be made visible to the interview panel, dependent on the role being recruited into.
Travel expenses: It is Trust policy that travel expenses for interviews will not be reimbursed.
Smoking: All Trust sites are NO SMOKING. Smoking in all areas of the buildings and premises is prohibited.
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