Director, Customer Success Services (CSS) Tech Delivery, Cloud Data Management UK
Pay Competitive
Location London/England
Employment type Other
Job Description
Req#: 298678
CSS Advanced Service Engineering (ASE) organization is a global, highly skilled, innovative, open-minded and diverse team of technical engineers and trusted advisors. Our Technical Leaders and ASEs establish long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle investments, deploy latest technology, optimizing their costs, innovating better and faster, and facilitating their business success with solutions for all Oracle Cloud, multi-cloud and on-premises environments.
We’re looking for a very senior and self-motivated leader to drive innovation in our customers and manage our team of technical subject matter experts located in UK being contributing as part of our EMEA Cloud Data Management managers team.
Key areas to drive…
o 23ai new database version as the main tool to drive innovation in our customers. From Database to Data Management, from DBAs to Developers, Analysts and IT stakeholders.
o AI as the main new technology to construct use cases and add new value to customers.
o Multi/Cloud as the new paradigm of infrastructure.
o ADB (Autonomous Database) adoption.
Required skills and knowledge
o IT organization background, minimum 15 years. Proven experience of working within a strategic resourcing and development environment where service added value is the key.
o At least 5 years of experience leading technical teams providing Premium IT Services.
o Excellent influencing skills at a senior level. Sufficient seniority to command authority. Agile and incubation mindset
o Experience in customer-facing roles, managing key accounts, and ensuring customer satisfaction.
o Experience of major long-term projects to understand goals and challenges.
o Oracle Cloud product knowledge (Database, Data Management, OCI, Exadata and ExaCC, AI and Security)
o Strong written and verbal communication skills in English
o Applicants must hold a UK Passport, reside in UK and be willing to undertake the UK Government Security Vetting process to obtain (SC) clearance.
Why work at Oracle
o A competitive salary with exciting benefits
o Flexible and remote working capabilities
o Learning and development opportunities to advance your career.
o An Employee Assistance Program to support your mental health.
o Employee resource groups that champion our diverse communities
o An inclusive culture that celebrates what makes you unique.
At Oracle, we do not just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That is why we are committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
https://www.oracle.com/corporate/careers/diversity-inclusion/
Qualifications
Career Level - M4
Responsibilities
What you will do
o Drive Customer Success and Innovation in our customers, act as Oracle CSS trusted representative in front of Customer Executives management.
o Be owner of our CSS business in UKI and help developing it strategically and aligned with CSS and Oracle main objectives. Construct a profitable, renewable and referenceable CSS business.
o Be responsible for the successful delivery of CSS contracts in UKI.
o Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way – whether they be on-site, remote or third party.
o Stay close to customers and their business to ensure the right level of delivery readiness through the proper delivery model.
o Engage and work closely with the regional CSS Technical Account Management (TAM) Organization and CSS Sales to understand and provide new opportunities and the resources and skills needed to deliver proper, effective and efficient CSS Services in the region.
o Lead and develop a Team of highly experienced Advanced Services Engineers, attracting, managing and developing their Talent. Provide leadership and direction to the team with coaching and mentoring capabilities.
o Drive skills development, construct training plans and defining certification strategy of the team and for each team member, all in line with people aspirations but also in line with CSS objectives.
o Be part of the EMEA CSS management team, with shared accountability for Data Management practices and technical capability throughout EMEA
o Ensure team contribution to the wider development of practice, services, product development activities and initiatives to continuously improve customer success and business generation, in UKI and globally through GVT (Global Virtual Teams) initiatives.
o Collaborate closely xLob with other managers within our support organization, Product Development, Sustaining Engineering, Consulting Organization and in general any other LOB where we can explore and develop synergies. Act as a trusted advisor in front of those leadership teams.
o As a summary, create a positive work environment that fosters engagement, collaboration, innovation and professional growth.
o Evangelize the value of Customer Success Services to the customer base and other lines of the Oracle business.
About the company
Our mission is to help people see data in new ways, discover insights, unlock endless possibilities.Want to make a difference? You've come to the right place. We're using innovative emerging technologies to tackle real-world problems today.
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