The Organisation
NSPCC is the UK’s leading children’s charity, driven by a single, unwavering belief that every child deserves to be safe, loved, and free from abuse. Established in 1884 and operating under Royal Charter, NSPCC has spent more than 140 years preventing cruelty to children and creating lasting change in their lives.
The Role
At the heart of NSPCC is its Services Directorate, delivering practical, child‑centred support that helps keep children and young people safe. These services translate the organisation’s mission into action through prevention, therapeutic support, and strengthening safeguarding practice.
Key Aspects of the Role
* Leading high‑quality national and local services that improve outcomes for children and young people
* Shaping and delivering the services strategy to support the organisation’s wider ambitions
* Driving integration and impact across NSPCC and Childline services
* Building strong relationships with senior stakeholders, including the Chief Executive, Board, and external partners
The Person
This is an opportunity for a collaborative, values‑driven leader to navigate complexity, drive meaningful change, and make a lasting difference to children’s lives at scale. The successful candidate will demonstrate the following:
* Extensive experience and a proven track record at Director level of successfully developing and delivering services, including co‑production and collaboration with partners, in a complex stakeholder environment, with a measurably positive impact for beneficiaries
* Highly experienced in child protection with demonstrable knowledge and experience of child safeguarding. A social work qualification will be highly advantageous
* Proven experience leading and managing teams of functional experts, overseeing significant income and expenditure budgets, and driving operational performance through the setting and monitoring of clear, aligned objectives
* Experience of designing and delivering transformational change and driving performance management using appropriate quality and management methods and models, to deliver efficient and effective services
* Demonstrable understanding of the operational context for services, including the commissioning and market environment
* Experience of managing senior stakeholders, both internally and externally, and confidence in dealing with, and influencing, senior employees and volunteer colleagues, and producing and imparting clear and non‑technical advice and information
* Values the different skills and attributes of others, utilising the insight, experience and expertise of colleagues
* Experience of representing an organisation at the highest level, clearly articulating a compelling vision, focusing on both what the future might hold and the more immediate stepping stones to realise those outcomes
* Challenges constructively and evidences a willingness to receive constructive challenge in order to drive our individual and collective efforts forward
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