About the Role
We are seeking a visionary and commercially driven Store Director to lead a flagship luxury fashion boutique within Harrods. This is a high-impact leadership role where you will drive commercial success, elevate the client experience, and lead a passionate team in one of the world's most iconic retail environments.
Key Responsibilities
Team Leadership & Development
* Inspire and lead a diverse team through hands‑on coaching and regular feedback.
* Identify talent and create development plans to support career growth and succession.
* Foster a positive, empowering, and collaborative team culture.
* Ensure effective onboarding and integration of new team members.
Client Experience
* Lead by example on the shop floor, coaching the team in real-time to deliver exceptional service.
* Manage client flow and ensure every visitor receives a personalised experience.
* Build and maintain a client‑centric culture focused on exceeding expectations.
* Grow the client database through effective data capture and relationship building.
Business Development
* Drive top‑line sales and identify opportunities to maximise performance.
* Develop and implement strategic action plans aligned with business goals.
* Promote category development and collaborate with internal stakeholders.
* Act as a brand ambassador, networking and representing the store externally.
Operations & Compliance
* Ensure full compliance with company policies, health & safety, and operational standards.
* Maintain inventory accuracy and oversee stock management.
* Guarantee seamless collaboration between front and‑of‑house teams.
* Monitor business performance and implement corrective actions as needed.
Profile & Requirements
* Proven experience in luxury retail leadership, ideally in a flagship or department store setting.
* Current or recent experience working at Harrods is essential.
* Strong commercial acumen and strategic thinking.
* Excellent communication and interpersonal skills.
* Passion for fashion, craftsmanship, and client service.
* Agile, solution‑oriented, and collaborative mindset.
* Fluent in English; additional languages are a plus.
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