About the Role
We are seeking a visionary and commercially driven Store Director to lead a flagship luxury fashion boutique within Harrods. This is a high-impact leadership role where you will drive commercial success, elevate the client experience, and lead a passionate team in one of the world's most iconic retail environments.
Key Responsibilities
Team Leadership & Development
- Inspire and lead a diverse team through hands‑on coaching and regular feedback.
- Identify talent and create development plans to support career growth and succession.
- Foster a positive, empowering, and collaborative team culture.
- Ensure effective onboarding and integration of new team members.
Client Experience
- Lead by example on the shop floor, coaching the team in real‑time to deliver exceptional service.
- Manage client flow and ensure every visitor receives a personalised experience.
- Build and maintain a client‑centric culture focused on exceeding expectations.
- Grow the client database through effective data capture and relationship building.
Business Development
- Drive top‑line sales and identify opportunities to maximise performance.
- Develop and implement strategic action plans aligned with business goals.
- Promote category development and collaborate with internal stakeholders.
- Act as a brand ambassador, networking and representing the store externally.
Operations & Compliance
- Ensure full compliance with company policies, health & safety, and operational standards.
- Maintain inventory accuracy and oversee stock management.
- Guarantee seamless collaboration between front and back‑of‑house teams.
- Monitor business performance and implement corrective actions as needed.
Profile & Requirements
- Proven experience in luxury retail leadership, ideally in a flagship or department store setting.
- Current or recent experience working at Harrods is essential.
- Strong commercial acumen and strategic thinking.
- Excellent communication and interpersonal skills.
- Passion for fashion, craftsmanship, and client service.
- Agile, solution‑oriented, and collaborative mindset.
- Fluent in English; additional languages are a plus.
