Job Title: Dynamics 365 Contact Centre Consultant
Location: Lincoln (UK) | Duration: 6 months (extendable)
Key Skills (Short):
* Dynamics 365 Contact Centre & Omnichannel
* Telephony & IVR (call flows, routing, DTMF)
* Copilot Studio (bots, IVR, automation)
* Azure Communication Services (voice, SMS, integration)
* Power Automate & Dataverse integration
* Monitoring, troubleshooting & solution design
* Teams Telephony integration (SBC, ICS)