About the Company
Southerns Broadstock Interiors is one of the UK’s leading furniture, fixtures and equipment (FF&E) manufacturers and supply specialists.
Furnishing spaces for both working and learning, we develop interior solutions that meet your unique needs, deliver innovation and optimise costs.
Our combined strengths in design, product specification and end-to-end service delivery make Southerns Broadstock Interiors a comprehensive, big thinking FF&E partner for your organisation.
We are proud to be named preferred suppliers and framework partners by some of the country’s most discerning institutions and consortia. We’ve earned this status over four decades by holding our services and products to stringent quality standards and by delivering value that extends far beyond the provision of furniture.
Sustainability, social value and inclusive design are important subjects for Southerns Broadstock Interiors, and we’re committed to working collaboratively with our customers to fully understand their own values and core challenges.
By sharing our subject knowledge and developing narrative together, we back up all decisions made and successfully implement change, creating a solution to meet the expectations of all stakeholders.
Ensuring you have the right environment to fully support and inspire your people demands specialist expertise and knowledge. That’s what we do, day in, day out at Southerns Broadstock Interiors.
About the Role
As an Account Manager, you’ll lead on developing and growing a wide-ranging portfolio of accounts across your region or sector, including Key, A, and Target accounts. While some accounts may already sit within frameworks, your role is to identify and engage early with upcoming projects, build strong relationships, offer a high level of customer service and ensure customers see the value of choosing us over the competition.
You’ll work strategically to influence customer decisions, support project development, and position us as a trusted design and supply partner. You’ll be supported by the Client Account Manager team, who will help with admin and quoting tasks so you can focus on building opportunities, strengthening relationships, and driving business growth.
Pay range and compensation package
* Competitive Salary + OTE
* 37.5 hours per week
* 25 days annual leave + 1 life event day per annum
* Salary Exchange Pension Scheme
* Company Life Assurance Scheme
* Company Sick Pay
* Enhanced Parental Leave Pay
* Cycle to Work Scheme
* Discounts & Cashback at retailors
Key Duties & Responsibilities
* Manage a wide geographical patch, looking after a mix of Key, A, and Target accounts across sectors
* Identify opportunities early, especially through frameworks and engage with key stakeholders to influence decision-making
* Build long-term relationships with customers, focusing on adding value and demonstrating why we’re the right partner
* Lead conversations around product selection, project scope, and supply options
* Attend customer meetings (on-site or virtual), presenting tailored solutions and managing expectations throughout the sales process
* Produce quotes when necessary using GleanQuote, but pass day-to-day quoting and admin tasks to the Client Account Manager team
* Create and maintain clear account plans and organisational charts for each customer
* Track and update opportunities through HubSpot, ensuring all pipeline and CRM records are accurate
* Work closely with internal teams (e.g. Design, Procurement, Tender, Logistics) to align on project goals and delivery expectations
* Support the Marketing team with insight and case studies to showcase successful outcomes
* Create and own your annual business plan, built around your targets and territory
* Attend monthly strategy meetings and weekly forecasting calls with your Regional Sales Director
* Represent the business professionally at events, site visits, and trade shows as needed
The above is provided as an illustration of the expected duties and is not an exhaustive list. Duties may vary, and additional responsibilities may be added as the role develops.
Personal Specifications
* Strong experience in a client-facing, consultative sales role, ideally within the furniture, interiors, or fit-out sectors
* A natural relationship-builder with the ability to engage customers early in the buying journey
* Comfortable managing large and varied territories with multiple account types
* Proactive and commercially aware, with the ability to spot and shape opportunities
* Confident leading customer conversations and managing expectations around design, pricing, and delivery
* Familiar with frameworks and public sector procurement processes (desirable)
* Organised and self-motivated, able to manage your own pipeline and reporting
* Skilled in using HubSpot or other CRM systems to maintain accurate records and forecast activity
* Able to travel regularly in line with customer and business requirements and ideally be situated in the South-East of the UK.
KPIs
* Respond to customer enquiries within 48 hours
* Provide clean quote and PO to Procurement within 24 hours of PO receipt (if quoting directly)
* Support Marketing with at least 1 case study per year
* 1 added value activity per month (e.g. showroom/supplier visit, consultancy session, or strategic engagement)
* 8 face-to-face customer meetings per month
Equal Opportunity Statement
It is the policy of this Company to treat job applicants and employees in the same way regardless of their sex, sexual orientation, marital status, age, race, religion or belief, ethnic origin, colour, nationality or disability. The Company is an equal opportunity employer. Equal opportunity is about good employment practices and efficient use of our most valuable asset, our employees. Every manager and employee has personal responsibility for the implementation of our policy.