The Opportunity
We are seeking a reliable and responsible Night Team Member to join our team and ensure the smooth running of the hotel during the night shift. The Night Team Member will be responsible for managing guest requests, ensuring security and safety procedures are adhered to, and providing general support to the hotel staff.
Responsibilities:
1. Managing guest requests and ensuring they are handled promptly and professionally.
2. Maintaining security and safety procedures during the night shift.
3. Performing regular security checks throughout the hotel.
4. Providing general support to the hotel staff during the night shift.
5. Assisting with any maintenance or housekeeping tasks that may arise.
6. Setting up meeting rooms and other areas as required.
7. Serving food and beverages to guests as required.
8. Checking guests in and out of the hotel as required.
9. Handling any emergency situations that may arise.
10. Preparing reports for senior management as required.
Benefits
11. Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
12. Access to 24/7 Employee Assistance Programme - 24/7 access for our employees to call and get support and advice on any issues they may be experiencing.
13. Refer a friend scheme from £500 to £1000 per referral.
14. Hospital Plan.
15. Online Health Portal.
16. Eye Care.
17. Employee Discount Schemes - 100's of discounts, ranging from groceries, fashion, travel, utilities, days out, and even holidays.
18. Pension Scheme.
19. Free meals on duty.
20. Cycle to Work - Our Cycle2Work schemes from Halfords help all our employees save money and keep fit.
Ideal Candidate
21. Previous experience working in a hotel or similar environment, preferably in a night team member role.
22. Excellent customer service skills and a friendly, professional demeanor.
23. Strong communication and interpersonal skills.
24. A good understanding of safety and security procedures.
25. The ability to remain calm and composed in high-pressure situations.
26. A flexible and adaptable approach to work, with the ability to work evenings and weekends if required.
27. Good organizational skills and attention to detail.
Hotel
The Derby Midland Hotel, and has a total of 102 bedrooms. It is centrally located in the city centre
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.