Overview
Teesside Mind is seeking experienced and committed individuals to join our team as Safe Haven Team Leads. These two roles are central to the delivery of Redcar Safe Haven, a newly established service offering a compassionate community-based alternative to complement NHS crisis support. Operating during evenings and weekends, the Safe Haven provides a non-clinical, welcoming environment for individuals experiencing mental health crisis or emotional distress. The service is staffed by a multidisciplinary team including mental health practitioners and peer workers.
Salary: £32,649 a year pro rata for part-time (£17.20 per hour). Contract: Permanent. Working pattern: Part-time, Flexible working.
The Mind Centre,
The Mind Centre, 92-94 Lothian Road, Middlesbrough, TS4 2QX
Job Description
Job responsibilities
* Oversee the day-to-day operation of the Safe Haven during your shift, including opening and closing procedures.
* Coordinate referrals and enquiries, ensuring timely and appropriate responses.
* Provide leadership and supervision to the team on shift, offering guidance, coaching, and support.
* Deliver direct support to individuals in severe distress or crisis using trauma-informed, person-centred approaches.
* Ensure the environment remains safe, calm, and welcoming.
* Maintain accurate and high-quality record keeping and ensure compliance with service protocols.
* Support the recruitment, induction, and ongoing development of staff.
* Monitor team performance, conduct observations, and provide constructive feedback.
* Promote influence and participation of people with lived experience, encouraging feedback and participation in service development.
* Uphold principles of equity and inclusion, ensuring access for marginalised groups and reducing stigma.
* Manage safeguarding concerns and incidents in accordance with organisational policies.
* Support compliance with health & safety, safety planning, and information governance requirements.
* Support the Manager in implementing service strategy and maintaining quality standards.
Qualifications and Skills
Essential
* Strong leadership and team coordination skills, with the ability to guide and support staff and volunteers during shifts
* Excellent communication and interpersonal skills, with the ability to respond calmly and effectively in high-pressure situations
* Competence in managing referrals, coordinating support, and maintaining accurate records
* Ability to assess risk, respond to safeguarding concerns, and uphold service standards
* Skilled in providing constructive feedback, conducting observations, and supporting staff development
Experience & Qualifications
* Graduate level qualification or equivalent experience in a relevant area
* Experience working in mental health, crisis support, or related health and social care settings
* Demonstrable experience of leading or supervising teams in a support or care environment
* Proven experience of safeguarding, safety planning, and health & safety protocols
Desirable
* Health and social care qualification
* Management qualification
* Experience supporting service development or contributing to new service launches
* Lived experience of mental health challenges
* Experience working with marginalised or underrepresented groups
* Experience facilitating lived experience involvement and feedback processes
Other Details
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a submission for Disclosure will be made to the DBS to check for any previous convictions.
Employer: Teesside Mind Ltd
The Mind Centre, 92-94 Lothian Road, Middlesbrough, TS4 2QX
Website: https://www.teessidemind.org.uk/
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Management
* Industries: Strategic Management Services
Note: This listing includes references to locations and dates that indicate the posting may be outdated or pulled from external feeds; no further content was added beyond the core job description.
Last updated: 08 September 2025
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