We are delighted to be recruiting for a wonderful company in the heart of Stevenage. This is a great employer with a strong and supportive team. As the Centre Manager of a recently renovated luxury serviced office building your main duties and responsibilities will include:
Customer Service and Client Satisfaction -To build a strong sense of community within the centre, ensuring that all members experience exceptional customer service and a welcoming environment.
Onboarding process for new members, including setting them up in the CRM system, issuing invoices, preparing office space to company standards (furniture, telephone, broadband), and organising welcome information
Hold regular meetings with your clients (members) to maintain high satisfaction levels, addressing and resolving any issues promptly and escalating significant matters.
Ensure your team members are knowledgeable about the companys full range of services and actively promote these to customers taking a proactive approach personally as well.
Conduct regular checks to confirm that all services are correctly costed and accurately invoiced
Sales and Marketing:
Conduct viewings for prospective clients, ensuring that the centre is always presented to the highest standard and maintained in line with company expectations.
Respond promptly and professionally to all sales enquiries, prepare and issue proposals and Licence Agreements.
Gather business intelligence on existing clients and proactively engage potential clients to promote and sell office space and related services.
Negotiate yield uplifts with clients at the point of licence renewal, maximising occupancy and revenue opportunities.
Actively promote the company by attending local business networking events and liaising with the Marketing Manager to obtain promotional materials when required to support occupancy targets.
Research and maintain up-to-date knowledge of local competitors and market conditions.
If you could see yourself excelling in this exciting role - please send us your CV and optional cover letter, we would love to hear from you.
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