Information Technology Infrastructure Engineer
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About CATS Global Schools
CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts school, English language schools and a variety of summer programmes in the UK, US, Canada and China. Each year, we provide 18,000 students around the globe with the education they need to develop real‑life skills for the future. We are dedicated to academic excellence and our students benefit from our well‑developed links to over 40 top global universities. We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.
Working as part of a small Infrastructure and Applications team, this hands‑on role whereby the primary objective of this role is to design, implement, deliver, document and support a resilient, secure, well‑managed and highly available IT infrastructure and applications environment to meet the business needs. Primarily located in Cambridge, this role will support the IT service, its underlying infrastructure & our users located across multiple sites in the UK, along with locations in the Far East, Europe and the USA. Therefore, some international travel may be required although it will be minimal. Periodic out of hours working and provision of remote support will also be required to meet the needs of a rapidly growing international organisation spread across multiple time zones.
Reports To
You will be directly responsible to the Group Head of IT Delivery.
Key Responsibilities
* Implement & support the Group’s IT infrastructure, including servers & desktops, storage, firewalls, networks, WANs, virtual hosts, data centres and external hosting environments
* Complete regular IT operations such as backups, proactive monitoring, patching and other reactive/proactive support and maintenance tasks necessary to ensure stability, security and performance of the infrastructure
* Service planning, including capacity, security, high availability, disaster recovery, upgrades and migrations
* Implement major service changes if necessary out of normal working hours
* Ensure systems documentation (including build, administration, support, recovery, rebuild, problem solving and diagnostic documentation) is maintained to the highest standard
* Ensure the digital security and safety of staff, students, systems and data at all times
* Technical architecture and design activities for all infrastructure and business systems within specific areas of expertise, including resilience, redundancy, security, scalability, performance, administration and documentation
* Management of external suppliers, including production of specifications, escalations, BAU and supervision of the implementation
* Ensure CATS Colleges’ systems and environment are managed to the highest demands of industry best practice
* Provide escalation support to less senior IT staff and CATS Colleges users
* Monitor, prioritise and resolve support calls and service requests escalated by other IT staff, liaising directly with users as required
* Provide out‑of‑hours support (if necessary) on a routine rota basis, to cover non‑UK time zones and users
* Provide out‑of‑hours emergency response (possibly at short notice) in the event of emergency responses to system outages
* Provide technical support, design, delivery, implementation and support to CATS Colleges’ IT projects, to tight deadlines and specified quality criteria
* Support the specification and implementation of new systems and services; including new applications, new/upgraded hardware and software, system upgrades and rollouts and (on occasion) complete Greenfield implementations as the business expands to new locations
* Work in partnership with Project teams composed of users and IT staff from various sites and teams to deliver successful projects to time and budget targets
* Work closely with the Group Head of IT Delivery on all technical queries for CATS Colleges
* Foster excellence and technical capability and information dissemination within the appropriate technology group
* Train and mentor BAU IT staff to improve their technical capabilities
* Disseminate expertise in the specific technology area and the affected CATS Colleges
* Actively contribute to the Group’s IT strategy
* Through research, training, seminar attendance and other means maintain a future perspective on changes within the appropriate technology areas. Contribute to future planning of future IT recommendations
Qualifications
* Excellent understanding of Windows Server to 2019 and current Microsoft client platforms
* Strong understanding of Active Directory best practices, Group Policy configuration and optimisation
* Cloud services: especially Azure and Office 365 (Specifically Exchange Online, Teams, SharePoint, licensing, account management)
* Good PowerShell scripting knowledge
* Strong understanding of network principals and troubleshooting skills: eg, TCP/IP, IP addressing & subnetting, routing, Wi‑Fi
* Understanding of SQL Server configuration principals, backups, maintenance, database structures, AlwaysOn and SQL query
* Exposure to Microsoft Dynamics 2016
* Operational monitoring applications
* Servers: Dell, HP
* Storage: NAS: Nimble, Dell
* Networking: Cisco, HP, Aruba, Fortinet
PERSON SPECIFICATION
* Ability to consult and communicate effectively with both written and verbal skills
* Excellent people skills
* Pragmatic and flexible in approach
* Attention to detail
* Honest, open and inclusive personal style
* Professional, mentally resilient and calm under pressure
* Goes the extra mile
* Follows-up & follows through
BENEFITS
* Cycle to work Scheme
* Free flu vaccine through Healthshield
* Free eye tests
* Financial wellbeing support via WageStream
* Employee Assistance Programme
* Enhanced Maternity and Paternity pay
OUR COMMITMENT TO INCLUSION AND DIVERSITY
We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools an employer of choice for all.
SAFEGUARDING
CGS is dedicated to safeguarding and promoting the welfare and well‑being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosure and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.
Seniority level
* Associate
Employment type
* Full‑time
Job function
* Information Technology and Customer Service
Industries
* Primary and Secondary Education
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