Overview
Graduate IT Support Analyst vacancies in York with a leading managed service provider. Suitable for someone with a technical mindset and a desire to grow in a fast-paced support environment.
Shift information
2 days - 2 nights - 4 off
Ideal Candidate
* Formal education or personal interest in IT, Computer Science, Networking or a related field
* Strong desire to learn and progress
* Good communication and fault-solving skills
* Certifications like CCNA, SSCA, or ITIL (nice to have)
Key Responsibilities
* 1st/2nd line technical support in a 24/7 team
* Monitor and resolve faults across network and telephony systems
* Log and manage incidents, escalating where necessary
* Maintain customer communication and SLA adherence
Key Technologies
* Networking: Cisco, Meraki, Fortinet, Huawei
* Telephony: VoIP, SIP, Broadworks, Teams
* Monitoring tools & data centre environments
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology, Other, and Engineering
Industries
* Software Development, IT System Custom Software Development, IT Services and IT Consulting
Apply now to hear more details!
#J-18808-Ljbffr