Overview
4 Hour Seasonal Customer Consultant Belfast Victoria Square
About The Body Shop
The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in and aim to mix things up with our activist roots, while upholding our values and vision.
We are a cruelty-free, ethical beauty brand that empowers people and enriches our planet, with products designed to suit every customer’s preference. Our team members learn about products, their origins, and proactively engage with customers to recommend items that fit their needs and lifestyle.
Your role in a nutshell
To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times. To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
More About The Role
With over 2,000 products designed to suit every customer’s preference, our team are on-hand to talk with customers daily. We learn customer needs and recommend products that meet those needs, with a focus on natural ingredients and ethically sourced Community Trade products. Our aim is to help customers feel good while supporting communities through our sourcing and engagement.
As part of our dedicated team of Consultants you will offer expert advice to customers and provide an inspirational insight into The Body Shop products and philosophy. You will learn about products, their origins, and proactively engage with customers to recommend a range that suits their preferences and lifestyle.
What We Look For
* Strong interpersonal skills to build rapport with customers; customer service experience is ideal
* Ability to communicate and listen effectively
* A genuine passion for beauty and the retail industry
* Open availability for evening, weekend, and holiday shifts
Talent Drivers
Collaborative Skills, Personal Conduct, Commerciality, Purpose
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