Provisioning Service Desk Engineer
Leading Healthcare MSP | Norfolk (Hybrid 1 day p/w on site)
£30,000 – £35,000 DOE
Morson Edge have partnered with a leading Managed Service Provider in Norfolk is seeking a Provisioning Service Desk Engineer to join its growing operations team.
This role sits within a dedicated provisioning function focused on planned IT change requests and user lifecycle management. The successful candidate will thrive in a structured, process-driven environment and enjoy delivering accurate, high-quality technical administration across multiple client environments.
This is an excellent opportunity for someone with MSP or multi-client support experience looking to develop within a modern, fast-growing technology business operating in highly regulated environments.
The Role
You will be responsible for delivering a high volume of IT change and provisioning requests across Microsoft 365 and endpoint environments while maintaining exceptional levels of accuracy, communication, and customer service.
Typical responsibilities will include:
1. Managing user onboarding, offboarding, account provisioning, and decommissioning
2. Supporting Microsoft 365, MFA, Intune, and Windows 11 environments
3. Configuring Autopilot and MDM profiles
4. Managing permissions, password resets, and access requests
5. Up...