Operations SupervisorManchester£35K - £38K per annum
My client is seeking an experienced Operations Supervisor to join their team in their new office based in Manchester. Reporting to the Branch Manager you will be responsible for the day-to-day freight-forwarding operations whilst overseeing the warehouse and logistics team. You will:
* Be heavily involved in day-to-day operational activities
* Be the main point of contact for customer escalations, looking to resolve within a reasonable timeframe
* Carry out daily supervision of the operational team
* Ensure service levels are maintained
* Support the team in their daily duties
* Address failures and analyse root cause
* Analyse trends on conformance failures to implement change
* Deal with non-standard issues as they arise
* Train new team members and support with continuous development
* Empower staff and encourage progression
* Identify and implement new procedures
* Identify potential sales opportunities and signpost them to the correct departments
* Support the Branch Manager with any other duties
The ideal candidate will:
1. Have a minimum of 3-5 years supervisory experience across both Air & Ocean
2. Have clear communications skills, with the ability to influence others
3. Lead by example, encouraging and coaching others to communicate eff...