Job Title: Systems and Support Engineer
Location: Manchester (Hybrid)
Job Type: Full-Time
About the Company
A market-leading organisation within the Litigation Finance sector is seeking a Systems and Support Engineer to join its growing technology function. The business provides specialised financial solutions to law firms across both consumer and commercial markets, supporting a wide range of claim portfolios and large-scale group actions across Europe and the USA. With a strong commitment to innovation and ESG principles, the team is made up of forward-thinking professionals passionate about problem-solving, collaboration, and continuous improvement.
Role Overview
This is a full-time, hybrid role based in Manchester. You’ll play a key part in supporting both development initiatives and internal technical operations across a variety of technologies.
The ideal candidate is curious, proactive, and eager to expand their skill set across both front-end and back-end development. You’ll help build, customise, and optimise business systems while also providing day-to-day technical support to the wider team — from troubleshooting to assisting with new feature rollouts and handling data tasks.
Key Responsibilities
* Work closely with the Head of Technology to deliver system reports and updates.
* Provide first- and second-line support for internal systems, applications, and hardware.
* Assist colleagues with technical support tasks such as password resets, SharePoint administration, laptop setup, software installation, and troubleshooting more complex system issues.
* Develop and customise applications within the organisation’s IT environment.
* Write clean, efficient, well-documented code (e.g., Deluge).
* Contribute to front-end development using Vue.js, Bootstrap, and related frameworks.
* Carry out data imports/exports using Excel and other tools, ensuring accuracy and consistency.
* Support analytics and reporting activities, preparing datasets and generating insights.
* Stay up to date with system updates and emerging technologies relevant to the role.
Required Skills & Experience
* Familiarity with scripting languages (e.g., Deluge, JavaScript).
* Front-end development experience with frameworks such as Vue.js and Bootstrap.
* Basic Python knowledge for automation or back-end tasks.
* Understanding of REST APIs and system integrations.
* Experience with databases and SQL.
* Strong Excel skills, including data manipulation and formula/pivot table use.
* Strong problem-solving abilities and eagerness to learn.
* Ability to work independently and collaboratively.
* Clear communication skills and strong attention to detail.
* Prior experience in technical support or a hybrid IT/development role.
Preferred Qualifications
* Degree in software engineering, computer science or related field, or equivalent experience.
* Exposure to platforms such as Proclaim, Zoho CRM, Zoho Creator, or similar systems.
* Experience with BI tools (e.g., Power BI, Tableau, Zoho Analytics).
* Understanding of cloud platforms and third-party API integrations.
* Familiarity with version control tools such as GitHub.
What’s on Offer
* A collaborative, supportive work environment.
* Opportunities for professional development and skill growth.
* Hands-on experience with modern technologies and innovative systems.
If you’re passionate about software development and want to expand your skills in a dynamic tech environment, we’d love to hear from you.