Join the team that Always Cares!
Are you the type
of person that gets out of bed on the right side every day? If so, we would
like you to come and join us as an Assistant
Reservations Manager. This role will be based at The Landmark London Hotel,
which is located in Marylebone just a short walking distance from both
Marylebone and Baker Street stations.
Some of our fabulous benefits you will enjoy as an Assistant Reservations Manager are:
Annual
earnings up to £42,000.00 (£38,500.00 base salary + non-contractual tronc)
·
Pension scheme with
company contributions
·
50% discount in all
our restaurants and Spa’s across our properties
·
Team member and
Friends & Family rates across our properties
·
Complimentary stay
after passing probation
·
Extensive discounts on
our benefits platform
·
Access to private
medical insurance
·
Support through development plans, apprenticeships and world-class
management development programmes including educational sponsorship to be the
best you can be
·
Interest free season
ticket loan
·
Employee Assistance
Programme - 24/7 online GP, mental health support and virtual wellbeing
·
Bike to work scheme
·
Recommend a Friend
incentive
·
Complimentary laundry
·
Free meals on duty
·
Opportunity to join our taskforces to contribute to the business focuses,
community and environment
·
Employee recognition schemes and Social Committee
events including gala dinners and much more!
We are currently
looking for a passionate Assistant
Reservations Manager, to join our Central Reservations Department on a permanent basis,
with an immediate start to join us in consistently delivering memorable moments
and five-star service to our guests and each other. It is important to us that
everyone in the team brings positive energy to support our happy and fun
environment, as we strive to build a community of diverse backgrounds and life
experiences, where we care about careers and not just jobs.
As an Assistant Reservations Manager, your
main duties and expectations for the role will include:
· Support the Central
Reservations Manager in leading and supervising a centralized reservations team
handling bookings and enquiries for three hotels and apartment properties,
including F&B and spa services.
· Assist with the
preparation and management of team rotas and resource allocation (including
holiday cover) to ensure effective coverage during peak and off-peak period.
· Monitor the
distribution of incoming workload - including reservation calls, emails, and
online enquiries - ensuring prompt response times and booking conversions.
· Maintain in-depth
knowledge of each property’s unique character, history, room types, facilities,
outlets, packages, and promotions as well as property specific policies and
procedures.
· Support the delivery
of product knowledge to team members, ensuring they have in-depth knowledge or
each property (room types, facilities, services etc) including property
specific policies and procedures.
You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.
We
are …
·
Best
Employer for 2021 at Springboard’s Excellence Awards
·
One of
the happiest hotels in London
·
Earth
Check Silver Certified
·
2
rosettes
·
Hoteliers’
Charter Approved
·
Preferred
Hotels & Resorts member
·
Top 100
in the Sunday Times Best Places to Work 2025
We are more
concerned with what’s in the glass, not whether its’ half full or empty, so if
you feel this Assistant Reservations
Manager role is for you, come and pour some happiness into yours by joining
our award-winning family today!
All applicants
must be legally eligible to work in the UK