Rockwater Branksome is Dorset’s most premier beachfront destination venue situated right on Branksome beach. Rockwater isn't just a restaurant; it's a lifestyle, an experience, and a home away from home.
Our inviting venue boasts a rooftop restaurant where the day begins with incredible breakfast, followed by a delightful shift to a a luxurious small-plate sharing concept from midday until late. The Bar and Kitchen offers a buzzing atmosphere, family favourites, tasty cocktails, while our shack provides quick coffee and bites for those on the move. Whether it's a romantic dinner, a lively celebration, or a quick snack. Rockwater has a spot for every moment. Beyond dining, Rockwater pulses with life. Live music, DJ sessions, sunrise yoga, and invigorating sea swims fill our calendar with unique experiences you won't find anywhere else.
You will be the face of Rockwater and will be responsible for ensuring that every guests
receives a warm and friendly welcome and that their first impression of Rockwater is outstanding.
Responsibilities
• Provide a warm and genuine welcome to every guest that enters Rockwater
• Confirm any reservation details and escort each guest to the appropriate area of Rockwater
depending on the purpose of their visit.
• Interact with guests and display good product and company knowledge including the various
menus available throughout Rockwater, any upcoming events, and our Openwater subscription.
• Gather and pass on all guest details to the relevant waitstaff or manager regarding any
requirements or preferences.
• Ensure the entrance area is clean and tidy at all times.
• Deal with guest reservations accordingly, ensuring that covers are distributed evenly between
sections and that capacity is maximized
• Ensure that our members tables are available at all times should they be needed.
• Be aware of who our Rockwater members, regulars, and VIPs are and greet them accordingly.
• Ensure that all covers are input onto Seven Rooms correctly
• To write and hand out celebration cards for birthdays / anniversaries / graduations etc as per the
reservation tags on the bookings.
• Compliance with legal requirements under the Health & Safety Act 1974 and food hygiene.
• To always be presentable and to represent the Rockwater brand to the highest standard.
• Ensure to follow up any guidance or instructions given to you by management (i.e overall
restaurant cleaning).
• Work well under pressure
• Keep composure and be presentable at all times
• Understand the customer; who they are, their expectations and how to effectively manage them
to create the best experience and ensure repeat custom.
• Be uncompromising in achieving company standards.
• Communicate relevant information regularly, efficiently and concisely to the team and senior
management.
• Be able to adapt style when dealing with all kinds of people in a wide range of situations.
• Quick rapport building with team and guests.
Benefits and Rewards
• Wagestream - Access your pay early
• Employee referral scheme
• Health assured - Employee assistance programme
• 25% off your food bill up to 4 people
• Free staff meals on shift
• Free uniform
Joining us isn't just about a job, it is about becoming part of a dynamic team that's all about creating unforgettable memories. As a Host you will play a key role in crafting these cherished moments for our guests. IF you are excited about delivering outstanding experiences then step inside and discover the Rockwater way.