Block Manager Grays, Essex £35,000 - £40,000 base salary Monday - Friday Overview We are seeking a proactive and organised Block Manager with 1–2 years’ experience in residential property management to join our team. The successful candidate will be responsible for managing a portfolio of residential blocks, ensuring the highest standards of maintenance, compliance, and customer service are upheld. A full UK driving licence and access to a vehicle are essential, as this role involves regular site visits and attendance at meetings across various locations. Key Responsibilities • Act as the primary point of contact for freeholders, leaseholders, and residents, providing professional advice and support on all block management matters. • Manage and coordinate maintenance and repair works, liaising with contractors and the in house maintenance team to obtain quotes, issue work orders, and ensure works are completed to a high standard and within budget. • Oversee planned and reactive maintenance, ensuring all works are completed in a timely and cost-effective manner. • Conduct regular block inspections to identify maintenance requirements, health and safety risks, and compliance issues, and produce detailed inspection reports. • Manage service charge budgets for each block, including setting annual budgets, monitoring expenditure, and ensuring all costs are properly allocated and recoverable. • Review financial reports in collaboration with the accounts team to ensure accuracy and assist with year-end reconciliations. • Assist in the preparation and administration of Section 20 consultation notices and oversee major works projects, ensuring statutory compliance and effective communication with all stakeholders. • Liaise with surveyors, contractors, and consultants as required for major works, ensuring projects are delivered on time, within scope, and to specification. • Ensure all properties within your portfolio comply with current health and safety, fire safety, and other statutory regulations. • Maintain accurate records and documentation, including contracts, insurance policies, inspection reports, and communication logs. • Manage supplier and contractor relationships, ensuring high standards of service, value for money, and adherence to company policies. • Assist with AGMs, EGMs, and residents’ meetings, including the preparation of agendas, minutes, and follow-up on agreed actions. • Handle insurance claims and liaise with brokers and loss adjusters where necessary. • Oversee parking management, including permit allocation and resolution of related queries. • Proactively identify and escalate risks, disputes, or complex issues to your Line Manager in a timely manner. • Provide exceptional customer service to clients and residents, maintaining the company’s reputation for professionalism and responsiveness. Skills and Experience Required • Minimum of 1–2 years’ experience in residential block or property management. • Strong understanding of relevant legislation including health and safety and leasehold compliance. • Excellent communication and interpersonal skills, with a customer-focused approach. • Ability to manage multiple tasks effectively and work both independently and as part of a team. • Proficient in Microsoft Office and property management software. • Full UK driving licence and access to a car (essential). Personal Attributes • Highly organised and detail oriented. • Proactive problem-solver with a practical approach. • Strong commitment to providing exceptional client service. •Professional, approachable, and a strong team player. Apply online today or call the Crux team on 01344 233 444. INDJNR